Emergency on-site intervention. In the case of a System breakown ,when failure can’t be fixed locally, nor via remote access, the service provider will immediately send the technical team to rectify the faults on site, which categorized as a Severity 1 failure (no communication/video signal).as per fault category.
Emergency on-site intervention. In the event that a Class 1 Error or Class 2 Error cannot be solved through hot-line intervention or remote diagnostic and intervention methods, CME and Euronext may jointly decide that an intervention of Euronext staff is required at CME's site. In such case, Euronext shall take immediate action to provide the appropriate resources at CME's site. CME shall reimburse Euronext for the travel and living expenses of its representatives as described in paragraph 3(D)(4), but shall not be required to make further payment to Euronext for these emergency on-site services, unless it is later determined that the error was not caused by the Central Services Software, the HUB API or any other system covered by the Agreement. If the error is later determined to be caused by a system that is not covered by the Agreement, the CME shall compensate Euronext for its efforts at a rate of ***** per person per day (in addition to the travel and lodging expenses already reimbursed as required above).
