Emergency on-site intervention. In the case of a System breakown ,when failure can’t be fixed locally, nor via remote access, the service provider will immediately send the technical team to rectify the faults on site, which categorized as a Severity 1 failure (no communication/video signal).as per fault category.
Appears in 4 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Emergency on-site intervention. In the case of a System breakown ,when failure can’t be fixed locally, nor via remote access, the service provider will immediately send the technical team to rectify the faults on site, which categorized as a Severity 1 failure (no communication/video signal).as signal)as per fault category.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Emergency on-site intervention. In the case of a System breakown ,when failure can’t be fixed locally, nor via remote access, the service provider will immediately send the technical team to rectify the faults on site, which is categorized as a Severity 1 failure (no communication/video signal).as signal) as per fault category.
Appears in 2 contracts
Emergency on-site intervention. In the case of a System breakown ,when failure can’t be fixed locally, nor via remote access, the service provider will immediately send the technical team to rectify the faults on site, which categorized site as a Severity 1 failure (no communication/video signal).as per fault category.
Appears in 1 contract
Samples: Service Level Agreement
