Callback Service Sample Clauses

Callback Service. ‌ The Contractor agrees to provide 24-hour-a-day, 7 day-a-week callback service which shall be included in the cost of the Monthly Maintenance Fee. Should a callback occur outside of Business Hours, resulting in the actual payment of Overtime to an employee, reimbursement will be made for the use of Overtime in accordance with Section 2.21 ‘Overtime’ unless 1. The callback is due to the fault or negligence of the Contractor, which shall be determined by the Authorized User, in which case no additional Overtime reimbursement will be made and the service costs will be deemed fully covered by the Monthly Maintenance Fee, or 2. The callback is made pursuant to Section 2.8(a), in which case additional Overtime reimbursement will be made without preapproval. The Authorized User will provide the Contractor with a list of individuals who are authorized to call for Emergency Callback Services and the Contractor shall provide the Authorized User with the names and telephone numbers (home, cellular, and office) of the persons to be contacted for service. Both parties shall keep this list updated as required. In the event of callback service, a journeyman elevator mechanic will report to the site of the call when requested by the Authorized User or those persons designated by the Authorized User, in accordance with the following schedule: a. Within one (1) hour after receipt of request for any stalled Lift Equipment containing trapped passenger or any Lift Equipment designated in the Mini-bid Project Definition as being essential. In the event a passenger is trapped in stalled Lift Equipment, the procedures specified in the ASME A17.4, ‘Guide for Emergency Evacuation of Passengers from Elevators’ shall be followed. b. Within the first two (2) regular work hours of the next regular working day for any of the other Lift Equipment covered by the Mini-bid Project Definition. c. For each callback service call, the Contractor shall provide the Authorized User a ‘Callback Report’ within the timeframe specified in Section 2.12 ‘

Callback Service. 1. A callback is defined as a service visit made by the Contractor which is not scheduled and which arises because the equipment has malfunctioned or has gone out of service owing to a fault condition. 2. Callback services will be provided 24 hours a day, seven days a week. 3. County may request callback service anytime during normal business hours, defined as Monday through Friday, 8:00 am to 4:30 pm (except scheduled holidays), at no additional cost. 4. Response time to a callback during normal business hours will 30 minutes; 5. For any callbacks outside of normal business hours, Contractor will absorb the straight time rate portion and bill the County for the overtime premium portion only, including for travel time. 6. Response time to a callback after normal business hours will be 60 minutes or less;

Callback Service. A callback is defined as a service visit made by the Contractor which is not scheduled and which arises because the equipment has malfunctioned or has gone out of service owing to a fault condition.

Callback Service. 2.12.01 For the purpose of this SPECIFICATION, a callback is a request from the Owner/Agent to the Contractor requesting the Contractor to go to a specific elevator/escalator to correct any problem and/or condition which needs attention before the Contractor's next scheduled preventive maintenance visit. Additionally, a callback is work, which is performed by one person working alone, at the job site, for a period of less than two (2) hours. 2.12.02 Work in excess of two (2) hours or requirement of a second person shall be considered repair work and shall be governed by Part 2, Paragraph 2.10 of this SPECIFICATION. 2.12.03 The Contractor shall respond to any callback within a minimum of one (1) hour from the time in which a non-emergency callback was reported to the Contractor. For emergency callbacks such as entrapments, the Contractor shall respond within a minimum of thirty (30) minutes from the time the emergency was reported to the Contractor. 2.12.04 Should the Contractor fail to respond within stipulated times, the Owner/Agent shall have the right to require the Contractor to pay $150.00 for each occurrence or Owner/Agent, at its election, may deduct the amount for any sum owed or to be owed to the Contractor.

Callback Service. For the purpose of this specification, a "callback" is a request from the Owner to the Contractor, requesting the Contractor to go to a specific elevator to correct any elevator problem and/or condition, which in the Owner's opinion needs attention before the Contractor's next scheduled preventive maintenance visit. (a) Additionally, a "callback" is work, which can ordinarily be performed by one person working alone at the job site for a period of time not exceeding two hours. (b) Work required in excess of the basic two hours and/or which requires a second person shall be considered "Repair" work and shall be governed by the "Repair" provisions and specifications set forth elsewhere in this specification. (c) Callback service during regular working hours: (i) The Contractor shall, without additional charge to the Owner provide callback service during normal working hours (Monday through Friday/7:00 am to 5:00 pm). The Contractor shall respond to a callback within three (3) hours of the time reported to the Contractor. Calls placed to by the Owner to the Contractor prior to 1:00 pm shall be answered in the same day with no overtime charge to the Owner, regardless of what time the technician arrives to the building. (d) Callback service during overtime working hours: (i) The Contractor shall provide 24-hour callback service. Contractor shall bill for the overtime portion only if the call is performed during overtime. The Contractor shall respond to an overtime callback within four (4) hours of the time reported to the Contractor. (e) Entrapments: Callbacks for entrapments shall be responded to by Contractor within two hours of the call during normal working hours and three (3) hours after normal working hours. Total travel time to and from the jobsite shall not exceed 3 hours on any call. (f) For the purposes of this Contract, the term “respond” shall mean that the appropriate elevator service technician shall be on-site to perform the required task.

Callback Service. 2.12.01 For the purpose of this SPECIFICATION, a callback is a request from the Owner/Agent to the Contractor requesting the Contractor to go to a specific elevator/escalator to correct any problem and/or condition which needs attention before the Contractor's next scheduled preventive maintenance visit. Additionally, a callback is work, which is performed by one person working alone, at the job site, for a period of less than two (2) hours. 2.12.02 Work in excess of two (2) hours or requirement of a second person shall be considered repair work and shall be governed by Part 2, Paragraph