Service Calls definition

Service Calls. A service call charge will apply in each situation where on-site Customer Care is required to; 1) repair or replace Equipment that is out of warranty or is within warranty but is damaged or destroyed as a result of Customer action or inaction or 2) install new or replace old Equipment.
Sample 1
Service Calls. Contractor shall provide repair and maintenance service upon notification of need for such service by either the Department directly or its agents. With respect to service calls placed to the agent hotline which necessitate the dispatch of service personnel, such personnel shall arrive at an agent location within four (4) hours of notification for critical calls (defined as those in which the ITDM is rendered incapable of dispensing product or accepting payment or recording a transaction) and within twenty-four (24) hours for non-critical calls. The ITDM will be up and running within thirty (30) minutes of service personnel gaining access to the machine. The Contractor shall replace an ITDM at no cost to the Department in the event that one or more of the following occurs: (A) a particular ITDM requires service more than three (3) times in a one-month period, or (B) an ITDM cannot
Sample 1
Service Calls shall have the meaning ascribed in the DirecTV Contract.
Sample 1

Examples of Service Calls in a sentence

  • Service Calls in the First One Year Period: The successful bidder shall bear all costs for mileage, travel time, and service trucks used in the servicing (including repairs) of any of the goods to be purchased by Weld County, Colorado, pursuant to this bid for as many service calls as are necessary for the first one (1) year period after said goods are first supplied to Weld County.

  • LEVEL 2 – Priority Non-Emergency Service Calls – Respond within 24 hours of issuance, complete work within five (5) days.

  • Additional Service Calls: Will be paid at the rate indicated per unit if ordered for the same day that units have already been serviced.

  • Emergency Service Calls – Work crew/staff shall be at the location on the work order within two (2) hours of notification during normal work hours.

  • Response to Service Calls: At minimum, during normal working hours (as specified by the using activity), Monday through Friday (excluding holidays observed by the Government), the contractor shall respond to verbal or written requests for service calls.

  • Service Calls & Performance ReportingDistrict requires the ability to receive, from the successful Provider, progress reporting and ticket history/information for any requests entered for service, scheduled maintenance, or repairs.

  • You will not be able to make any additional Service Calls until this amount is paid in full.

  • Under Normal Operating Conditions, the Licensee shall complete Service Calls within seventy-two (72) hours of the time Licensee commences to Respond to the Service Interruption, not including weekends and situations where the Subscriber is not reasonably available for a Service Call to correct the Service Interruption within the seventy-two (72) hour period.

  • Under Normal Operating Conditions, the Licensee shall complete Service Calls within seventy-two (72) hours of the time the Licensee commences to Respond to the Service Interruption, not including weekends and situations where the Subscriber is not reasonably available for a Service Call to correct the Service Interruption within the seventy-two (72) hour period.

  • The Licensee shall offer Subscribers “appointment window” alternatives for arrival to perform installations, Service Calls and other activities of a maximum four (4) hours scheduled time block during appropriate daylight available hours, generally beginning at 8:00 AM unless it is deemed appropriate to begin earlier by location exception.

Related to Service Calls

  • Service Call A visit to Your Residence by one of HomeServe’s approved local technicians, where work is performed to diagnose and complete a single repair, or where it is determined the repair is not covered.

  • On-Net Calls means calls between the Service and any of the following CenturyLink QCC Services: SIP Trunk, Managed VoIP, Hosted VoIP, Analog VoIP, Digital VoIP, or Integrated Access, and that are transmitted through the Service entirely over the CenturyLink QCC IP network and not the PSTN or another carrier’s IP network.

  • Off-Net Calls means any calls that are not (a) local calls, (b) 8xx outbound calls, or (c) On-Net Calls.

  • New Service Customers means all customers that submit an Interconnection Request, a Completed Application, or an Upgrade Request that is pending in the New Services Queue. New Service Request:

  • Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.

  • Supplier’s Team means the Supplier and, where applicable, any Relevant Person, and all other employees, consultants, agents and sub-contractors which the Supplier engages in any way in relation to the supply of the Services or the Goods; and

  • Service Standards means the set of Service Measures, Service Levels, conditions and Service Guarantee Payments as set out in Schedule 1;

  • Service Schedule means the document entitled “Service Schedule” containing additional terms relating to a particular Service which schedule shall form part of this Agreement;

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Service Type means the customer class, partial customer class and/or group of customer classes, as set forth in a Transaction Confirmation.

  • Custom Calling Features means a set of Telecommunications Service features available to residential and single-line business customers including call-waiting, call-forwarding and three-party calling.

  • Outbound telephone call means a telephone call initiated by a telemarketer to induce the purchase of goods or services or to solicit a charitable contribution.

  • Service Levels means any service levels applicable to the provision of the Services under this Call Off Contract specified in Annex 1 to Part A of Call Off Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Service Center Our mailing address shown in the Contract Specifications. We will notify you of any change in our mailing address.

  • Price Category means the price category and associated eligibility criteria referred to in Schedule 7 that determine the Price(s) that apply to an ICP;

  • Mobile crisis outreach team means a crisis intervention service for minors or families of minors experiencing behavioral health or psychiatric emergencies.

  • Calling Name Delivery Service (CNDS means a service that enables a terminating End User to identify the calling Party by a displayed name before a call is answered. The calling Party’s name is retrieved from a calling name database and delivered to the End User’s premise between the first and second ring for display on compatible End User premises equipment.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;

  • Service Start Date means the date on which services were first supplied under this Agreement.

  • Payment Initiation Service Provider or “PISP” means an authorised third party provider which provides a service that allows that third party to pass payment instructions to us on your behalf in relation to your Account.

  • Service/s has the meaning set forth in letter D. of the Preamble.

  • Prepaid wireless calling service means a telecommunications service that provides the right to utilize mobile wireless service as well as other non-telecommunications services, including the download of digital products delivered electronically, content and ancillary services, which must be paid for in advance that is sold in predetermined units or dollars of which the number declines with use in a known amount.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Coordinator has the meaning set forth in Section 2.2.

  • Customer Service Representative means a person that provides an insurance service and insurance product information: