Incident Response Time definition

Incident Response Time means the difference in time between when you create an Incident, and when AWS Managed Services provides an initial response via console, e-mail, service center, or telephone.

AI-Powered Contracts

Draft, Review & Redline at the Speed of AI

Incident Response Time means the length of time it takes for Cisco to provide You with an initial response, once an Incident has been logged by You.

Incident Response Time means the difference in time between when you create an Incident, and when AWS Managed Services provides an initial response via console, e- mail, or telephone.

Examples of Incident Response Time in a sentence

According to the Incident priority, the following Incident Response Times shall apply: - Critical: within 2 hours - Major: within 4 hours - Normal: within 12 hours - Minor: within 24 hours Within the Incident Response Time, Customer will receive a simple response.
Imprev will use commercially reasonable efforts to resolve Incidents to achieve the Incident Response Time indicated in Table 2.
Incident Response Time – The time beginning at Incident Notice and ending at Incident Resolution.
Incident Response Time means the length of time it takes for Cisco to provide You with an initial response once an Incident has been logged by You.
According to the Incident priority, the following Incident Response Times shall apply: - Critical: within 2 hour - Major: within 4 hours - Normal: within 12 hours - Minor: within 24 hours Within the Incident Response Time, Customer will receive a simple response.
Incidents that are not resolved within the Incident Response Time in Table 2 will be reported via voice or email to the Support Contact on or before the end of the Incident Response Time.
Severity level Support Incident Response Time Service Level Resolution Service Level Reporting 1 Regular Business Hours: 15 minutes.
Incident Response Time The time it takes for the AIP help desk to acknowledge the receipt of an incident All incidents must be acknowledged at the time of receiving a call using a unique incident number 99.9% of call provided with an incident number at the time of receiving the call.
Severity Level 1 Incident: The Incident Response Time shall be 15 minutes from Incident Notification.
Incident Response Time • E-mail, Phone, or Fax Submissions: One (1) hour M-F, 6 A.M. to 5 P.M. with Federal and State holidays excluded • Internet Submission: instantaneous Web response with incident tracking number Decade supports both the applications it develops and provides first-tier support for the database backend on which these applications run.

More Definitions of Incident Response Time

Incident Response Time means the applicable Service Level period during which the Contractor must respond to an Incident, commencing upon Incident Notification.

Incident Response Time means as defined in Table 3 (Incident Response Times) in paragraph 10.3.2; “Out of Hours” means any time outside of the Support Hours;

Incident Response Time of a Service Incident is the period from the time that the Service Incident has been reported to the Service Provider until the time the Service Provider has provided an initial response to UK Biobank and/or the End User (as applicable) to confirm receipt of the report and commencement of Service Incident investigation.

Incident Response Time means the time taken for Kentik support personnel to acknowledge a reported issue, following submission via email to ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ (for incidents) or ▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ (for enhancement requests). Response time may vary by incident severity: Type Description Response Time Critical System is down/unavailable, either for data ingest or for query access 4 hours Major System is up and partially functional; no data lost; some portal or query functionality unavailable; no workaround exists 4 hours Minor System is up and partially functional; no data lost; some portal or query functionality unavailable; workaround exists 8 hours Cosmetic System is up and fully functional; issue that does not affect functionality 24 hours Enhancement Request for new or extended functionality 48 hours

Incident Response Time. We measure the time taken to respond to incidents and support requests, ensuring prompt attention to client needs. 4.

Incident Response Time means as defined in Table 3 (Incident Response Times) in paragraph 5.2.2; “Major Incident” means, where the Customer has chosen to take the Major Incident Management