Customer Service Guarantee definition

Customer Service Guarantee or CSG means any performance standard of that name (as current) made pursuant to the Telecommunications (Consumer Protection and Service Standards) Xxx 0000 (Cth).
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Customer Service Guarantee means any performance standards issued under Part 5 of the Telecommunications (Consumer Protection and Service Standards) Xxx 0000 (Cth). Contract means this document which sets out the terms upon which We provide the Service. Fees means all of the charges payable by You in accordance with this Contract.
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Customer Service Guarantee means the current minimum performance standard set by the ACMA under sections 115, 117 and 120 of the Telecommunications (Consumer Protection and Service Standards) Xxx 0000. Customer means the customer identified in the Order Form.
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Examples of Customer Service Guarantee in a sentence

  • The Customer Service Guarantee sets out certain minimum performance standards in relation to service connection times, fault repair times and keeping appointments to provide you with services.

  • You release us from all liability (including, without limitation, to pay any monetary compensation under the Customer Service Guarantee or to pay any rebate for failure to meet any service levels) in connection with any delay, failure, defect or fault relating to any Service where the delay, failure, defect or fault is caused or contributed to by your failure to comply with the provisions of clause 3.2(a).

  • You may have rights and remedies under the Competition and Consumer Act 2010 (Cth) and other laws, which may imply certain conditions and warranties into this agreement, and under the Customer Service Guarantee issued by the ACMA, which established minimum connection and fault repair times.

  • If you have rights under the Customer Service Guarantee and we do not meet the Customer Service Guarantee standards, you may be entitled to receive monetary compensation under the Customer Service Guarantee.

  • Customer Service Guarantee means any performance standards issued under Part 5 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 (Cth).

  • A key obligation placed on Carriage Service Providers who supply a Standard Telephone Service is the Customer Service Guarantee (CSG).

  • The Company may implement a Customer Service Guarantee program under which the Company will give a Customer a credit for failing to promptly and accurately perform certain functions.

  • Customer Service Guarantee means the Telecommunications (Customer Service Guarantee) Standard 2011.

  • Customer Service Guarantee WaiverThis is a discounted telephone service offered by Netspace Online Systems and we are only able to offer this service to customers who waive their rights under the normal Customer Service Guarantee.

  • A copy of the Customer Service Guarantee can be found on the ACMA website.


More Definitions of Customer Service Guarantee

Customer Service Guarantee means the Telecommunications (Customer Service Guarantee) Standard made pursuant to sections 115, 117, 120 and 125
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Customer Service Guarantee means the duties imposed on Primus under the CSG Standard.
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Customer Service Guarantee means that if a fault is not cleared within the specified time in any contracted Service Care Level, a customer may claim a Service Credit.
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Customer Service Guarantee means any performance standards issued under Part 5 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 (Cth). Downgrade means any modification to the Service or an Individual Service which reduces the capacity, use or utility of that Service or Individual Service.
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Related to Customer Service Guarantee

  • Service Guarantee means any payment or other benefit that one party provides to the other party when it fails to meet a Service Standard for which a guarantee payment is provided should that Service Standard not be met;

  • Customer Service Agreement shall have the meaning as defined in the Master Agreement. “ Customer User” means an employee of Customer, a Customer Affiliate or Business Partner.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Performance Guarantee means the security to be provided by the Contractor in accordance with Sub Clause 10.1 for the due performance of the Contract.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Maritime cargo handling services means activities exercised by stevedore companies, including terminal operators, but not including the direct activities of dockers, when this workforce is organised independently of the stevedoring or terminal operator companies. The activities covered include the organisation and supervision of:

  • Customer Agreement means a written agreement entered into between Provider and any Customer pursuant to which a Customer orders BPO Services from Provider.

  • Transportation Service Agreement means the contract between KUB and the Customer whereby KUB agrees to provide transportation gas service to the Customer.

  • Transmission Service Agreement or “TSA” shall mean the agreement entered into between Long Term Transmission Customer(s) and the TSP pursuant to which TSP shall build, own, operate and maintain the Project and make available the assets of the Project to Long Term Transmission Customer(s) on a commercial basis;

  • Transportation network company rider or “rider” means an

  • financial service supplier means any natural or juridical person of a Party wishing to supply or supplying financial services but the term “financial service supplier” does not include a public entity;

  • Data Processing Agreement means the data processing agreement located at xxx.xxxxxx.xxx/[countrycode]/legal/dpa, where “[countrycode]” means the two-letter abbreviation for the country where your Stripe Account is located.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated by Customer or through the use of third-party services.

  • Supplier Agreement means this overarching agreement, consisting of these terms and conditions and any schedules to them, setting out the arrangements for management of the DPS, the process to apply when a Customer wishes to award Service Agreements via the DPS and the terms and conditions applicable to the carrying out of Service Agreements;

  • Interconnection Service Agreement means an agreement among the Transmission Provider, an Interconnection Customer and an Interconnected Transmission Owner regarding interconnection under Tariff, Part IV and Tariff, Part VI.

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Network Customer means an entity receiving transmission service pursuant to the terms of the Transmission Provider’s Network Integration Transmission Service under Tariff, Part III. Network External Designated Transmission Service:

  • Customer Site means the site owned or leased by the Customer or any other site used to provide the Service, which is directly connected to a PoP managed by Liquid Telecom, as set out in the COF;

  • Performance Guarantees means specific measurement indicators assigned to Contract tasks representing timeliness and quality of task output.

  • Passenger Services means the Franchisee's railway passenger services as specified in any Timetable and/or Plan of the Day including those railway passenger services which the Franchisee may delegate or subcontract or otherwise secure through any other person from time to time in accordance with the Franchise Agreement;

  • service supplier means any person that supplies a service;

  • Business Associate Agreement means an agreement between DSHS and a contractor who is receiving Data covered under the Privacy and Security Rules of the Health Insurance Portability and Accountability Act of 1996. The agreement establishes permitted and required uses and disclosures of protected health information (PHI) in accordance with HIPAA requirements and provides obligations for business associates to safeguard the information.