Customer Dissatisfaction definition

Customer Dissatisfaction means (a) a materially adverse aggregate response regarding the quality of Services performed by, or the personnel or staff of, CHCM, CAI and/or CAHS, as measured by customer satisfaction surveys ("Customer Surveys"), the form and substance of which have been approved by CHCM, which approval shall not be unreasonably withheld, conducted (i) in accordance with all applicable BCBSNJ Policies and/or Performance Standards and (ii) by an independent Person specializing in the conduct of surveys, reasonably acceptable to and mutually agreed by BCBSNJ and CHCM (a "Survey Person"), or (b) a materially adverse series of responses or complaints received by BCBSNJ with respect to the Serviced Population regarding the quality of Services performed by, or the personnel or staff of, CHCM, CAI and/or CAHS.
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Related to Customer Dissatisfaction

  • Notice of Dissatisfaction means the notice given by either Party to the other indicating its dissatisfaction and intention to commence arbitration.

  • Customer Due Diligence (CDD) means a process which involves establishing the identity of a client, the identity of the client’s beneficial owners in respect of legal persons and monitoring all transactions of the client against the client’s profile;

  • Root Cause Analysis means a method of problem solving designed to identify the underlying causes of a problem. The focus of a root cause analysis is on systems, processes, and outcomes that require change to reduce the risk of harm.

  • Supplier’s Team means the Supplier and, where applicable, any Relevant Person, and all other employees, consultants, agents and sub-contractors which the Supplier engages in any way in relation to the supply of the Services or the Goods; and

  • Obscene matter or an obscene performance means matter described in 1984 PA 343, MCL 752.361 to 752.374.