XXXXXXXX EUROMED AND CUSTOMER/PASSENGER PROTECTION Sample Clauses

XXXXXXXX EUROMED AND CUSTOMER/PASSENGER PROTECTION. Dialogue procedures between customer and company Reports and suggestions are an important opportunity to learn the opinions of our passengers, enabling us to constantly monitor the quality of the services we provide and identify areas for improvement in order to meet our customers' expectations and needs. Passenger reports/complaints are handled by the Company in compliance with the provisions of European Regulation No. 1177/2010 and Annex A to ART Resolution No. 83/2019. Passengers wishing to lodge a complaint in accordance with Regulation (EU) No 1177/2010 may submit it within two months from the date on which the service was provided or should have been provided. Within one month of receiving the complaint, the Company will notify the passenger that the complaint has been accepted, rejected or is still under consideration. The time taken to provide a definitive response to the complaint will not exceed two months from receipt thereof. Complaints can be sent in Italian and/or English:  by e-mail to xxxxxxxx@xxxxxxxx.xxxxxx.xx  by certified e-mail to xxxxxxxxxxxxxxx@xxxxxxxxx.xx  by ordinary/registered post to: Xxxxxxxx Euromed SpA, via Xxxxxxxx Xxxxxxxxxxx xx. 00, 00000 Xxxxxx, Xxxxx. The complainant can use the appropriate form, which can be downloaded from the Company's website, in the Complaints section, or send a communication containing at least the following:  the user’s identification details (name, surname, address), enclosing a copy of his or her identity document, and the identification details of their representative (if any), enclosing the power of attorney;  identification information for the journey (date, time of departure, origin and destination) and for the transport contract (reservation code or ticket number);  a description of the inconsistency of the service with requirements defined by European or national legislation and general conditions of carriage.  In the event of failure to respond to a complaint within the time limits set out above, where the complaint has been submitted in full and in the manner set out above, or where the response is deemed unsatisfactory, the passenger may:  use the out-of-court dispute settlement procedure by initiating a conciliation procedure before the Chamber of Commerce of the passenger's place of residence and/or domicile;  submit a second level complaint to the Transport Regulation Authority. In the event of a delay in responding to the complaint, the passenger shall be entitled to automa...
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