VoIP Jitter Service Level Agreement Sample Clauses

VoIP Jitter Service Level Agreement. Also known as delay variation, jitter is defined as the variation or difference in the end-to-end delay between received packets of an IP or packet stream. Jitter is usually caused by imperfections in hardware or software optimization or varying traffic conditions and loading. Excessive delay variation in packet streams usually results in additional packet loss which detrimentally affects voice quality. The VoIP Jitter SLA provides that Verizon’s contiguous U.S. Internet Network (as defined in the Guide) monthly jitter performance will not exceed 1.0 millisecond. Performance is measured by periodically collecting data across the contiguous U.S. Internet Network, from which a monthly average is derived. Click here to view Jitter performance statistics Credit Process To receive a credit, Customer must submit its request within 30 business days after the month in which the SLA was not met. Customer must access the online Verizon Business Verizon Business VoIP Jitter Credit Request Form, and provide all required information (e.g., account number). The Verizon Customer Support department will use Verizon’s public backbone statistics Web site to verify that the Jitter SLA was not met. If Verizon Customer Support confirms Customer's request (i.e., that the Jitter SLA was not met), then Customer account shall be credited for that month based on the percentages set forth in the Service Credit table. For VoIP Service provided on an A La Carte pricing basis, the MRC used to calculate the credit is the applicable site fee or the simultaneous calling charge plus the applicable MRC for the related Internet Dedicated Service or Private IP Service. For VoIP Service provided on a Bundled pricing basis, the MRC used to calculate the credit is the applicable base charge plus the simultaneous calling charge. No credits will be given with respect to Service not affected by the unmet SLA.

VoIP Jitter Service Level Agreement. Also known as delay variation, jitter is defined as the variation or difference in the end-to-end delay between received packets of an IP or packet stream. Jitter is usually caused by imperfections in hardware or software optimization or varying traffic conditions and loading. Excessive delay variation in packet streams usually results in additional packet loss which detrimentally affects voice quality. The VoIP Jitter SLA provides that Verizon's monthly jitter performance within its European Internet network will not exceed 1.0 millisecond. Performance is measured by periodically collecting data across Verizon’s European Internet network, from which a monthly average is derived. Click here to view Jitter performance statistics.