Support and Routine Assistance Sample Clauses

Support and Routine Assistance. The Supplier’s support staff shall provide telephone support services to answer questions and to assist the Bank, either on the phone or through on-site intervention, in resolving problems related to the use and operation of the Equipment and software. The Supplier shall undertake regular preventive maintenance of the Bank’s Equipment and software. This task shall include, among other duties, the replacement of defective parts or of parts the performance of which is affected by wear caused by the normal operation of the System, in a way that is likely to adversely affect the smooth operations of the Equipment and software.
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Support and Routine Assistance. The Supplier’s software support personnel shall be available to assist and consult with the staff of the Bank [24 hours a day, seven days a week]. The Supplier and/or Local Representative Agent shall provide necessary support services to answer questions and to assist the Bank in resolving problems related to the use and operation of the System supplied and installed by the Supplier. The Supplier and/or Local Representative Agent shall be responsible for training Bank’s Staff to operate the new and/or upgraded System.
Sample 1
Support and Routine Assistance. The Supplier’s software support personnel shall be available to assist and consult with the staff of the Bank 24 hours a day, seven days a week. The Supplier and/or Local Representative Agent shall provide necessary support services to answer questions and to assist the Bank in resolving problems related to the use and operation of the Software supplied and installed by the Supplier. The Supplier and/or Local Representative Agent shall be responsible for training Bank’s Staff to operate new and/or upgraded Software. Supplier must appoint a Local Agent and notify the name to the Bank in case it is not physically present in the Bank’s host country.
Sample 1
Support and Routine Assistance. The Supplier’s and/or Local Representative Agent’s support staff shall provide telephone support services to answer questions and to assist the Bank, either on the phone or through on-site intervention, in resolving problems related to the use and operation of the Hardware. The Supplier and/or Local Representative Agent shall undertake regular preventive maintenance of the Bank’s Hardware Equipment. This task shall include, among other duties, the replacement of defective parts or of parts the performance of which is affected by wear caused by the normal operation of the System, in a way that is likely to adversely affect the smooth operation of the Hardware. The Supplier and/or Local Representative Agent of the Supplier shall hold a stock of spares of those components that in the Supplier’s experience are prone to failure. Both the Supplier and/or its Local Representative Agent shall be responsible for training the Bank’s personnel to use the Hardware in case of System and/or Hardware upgrade.
Sample 1
Support and Routine Assistance. The Supplier’s support staff shall provide telephone support services to answer questions and to assist the Bank, either on the phone or through on-site intervention, in resolving problems related to the use and operation of the hardware [24 hours a day, seven days a week, 5 days a week]. The Supplier shall ship replacement hardware, via expedited courier, within one business day of determination of the need to replace any defective hardware. The Bank shall ship to Supplier within ten (10) business days, at Supplier’s cost, such defective hardware. The Supplier shall be responsible for training the Bank’s personnel to use the hardware in case of System and/or hardware upgrade. Support shall be provided via telephone, email and on-site intervention where necessary.
Sample 1
Support and Routine Assistance. 2.2.3 The Supplier’s support shall be available 24x7 365 to assist and consult with the staff of the Bank 8:00 AM to 6:00 PM (Central European Time) Monday to Saturday. The Supplier shall provide necessary support services to answer questions and to assist the Bank in resolving problems related to the use and operation of the Software supplied and installed by the Supplier.
Sample 1

Related to Support and Routine Assistance

  • Support and Services ISD and HC agree to the following conditions:

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

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  • Trunk Group Architecture and Traffic Routing The Parties shall jointly engineer and configure Local/IntraLATA Trunks over the physical Interconnection arrangements as follows:

  • Procurement of Goods and Services (a) If the HSP is subject to the procurement provisions of the BPSAA, the HSP will abide by all directives and guidelines issued by the Management Board of Cabinet that are applicable to the HSP pursuant to the BPSAA.

  • Obligations Regarding Importations 1. Except as otherwise provided in this Chapter, each Party shall require an importer in its territory that claims preferential tariff treatment for a good imported into its territory from the territory of the other Party to:

  • Joint Network Implementation and Grooming Process Upon request of either Party, the Parties shall jointly develop an implementation and grooming process (the “Joint Grooming Process” or “Joint Process”) which may define and detail, inter alia:

  • Implementation Program 1. The Borrower shall:

  • Project Management Plan 1 3.4.1 Developer is responsible for all quality assurance and quality control 2 activities necessary to manage the Work, including the Utility Adjustment Work.

  • STATEWIDE CONTRACT MANAGEMENT SYSTEM If the maximum amount payable to Contractor under this Contract is $100,000 or greater, either on the Effective Date or at any time thereafter, this section shall apply. Contractor agrees to be governed by and comply with the provisions of §§00-000-000, 00-000-000, 00-000-000, and 00- 000-000, C.R.S. regarding the monitoring of vendor performance and the reporting of contract information in the State’s contract management system (“Contract Management System” or “CMS”). Contractor’s performance shall be subject to evaluation and review in accordance with the terms and conditions of this Contract, Colorado statutes governing CMS, and State Fiscal Rules and State Controller policies.

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