Support and Services. ISD and HC agree to the following conditions:
Support and Services. If Customer has purchased any support and/or other professional services in conjunction with its license of Licensed Product, Pearson will supply such support or other professional services pursuant to the terms of Xxxxxxx’x Support and Services Policies, a copy of which is attached hereto and incorporated herein by reference, and the other terms of this Agreement.
Support and Services. 7.1 In consideration of Your payment of the Support Fee and the performance of all Your other obligations pursuant to this Agreement, We agree to provide the Support in accordance with the terms of this Agreement.
Support and Services. Technical support services during the Service Term are included in the license fees for the Software (as set forth in an Order) and shall be provided in accordance with the Technical Support Information Guide made available by Ruckus with the Software. Any additional services, including consulting or training, shall be provided on an as-quoted basis and subject to a separate Order.
Support and Services. 5.1 The Support is compulsory as part of the supply of the Licenced Materials and is charged separately from the Licence Fee as part of the Support Fee (or may be charged in aggregate in an Order as ‘Recurring Fees’). Where the Licenced Materials are supplied by a Reseller, the Reseller will provide the Support in respect of the Software in accordance with and subject to this Agreement, unless specified otherwise in an Order or other written notification We or a Reseller send to You.
Support and Services. Support Tiers. During the Term, Licensee shall receive, included within the Subscription Fee, the support services set forth below in the Section 5. Licensee will be responsible for nominating a maximum of 3 individuals who will act as Licensee’s support representatives.
Support and Services. AISD and AC agree to the following conditions:
Support and Services. 5.1. We will provide you with consulting help and updates for ONLYOFFICE Docs Enterprise Edition once they are available during the period defined by the pricing plan selected from the Effective Date.
Support and Services. Where applicable, We shall use reasonable endeavours to maintain twenty four (24) hour online presence for the Service but cannot guarantee continuous, uninterrupted use. There may be times when We are required to interrupt the provision of the Service in order to carry out routine maintenance, repairs, reconfigurations or upgrades or in circumstances beyond Our control. We shall notify You in advance of any planned interruptions.
Support and Services. 2.1 Support Services. Pantheon may provide certain support services to you as described in the Documentation and the Order Form (“Support”). Pantheon may change the description and features of such Support programs at any time with notice to you as set out above. Support shall be delivered by Pantheon in accordance with the target response times in the Documentation, which are not binding on Pantheon.
