Support and Assistance Hours Sample Clauses

Support and Assistance Hours. All support requests and orders are managed via our central IT service desk. Requests are received and forwarded immediately to the right team or if needed- escalated. The communication traffic is monitored and reviewed for compliance with ETH internal quality requirements. In case of problems, our specialists are available Monday to Friday from 09:00-16:00. The maximum response time for an incident during office hours is 4 hours. "Response Time" is defined as assigning a support engineer or contact with the user. The maximum "Time to Repair” is not and cannot be predefined.
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Support and Assistance Hours. ‌ The service desk of Leonhard Med (section 8.8) and of IT Services is reachable Monday to Friday from 09:00-16:00. The maximum response time for an incident during office hours is 24 hours on working days. "Response Time" is defined as assigning a support engineer or contact with the user. The maximum "Time to Repair” is not and cannot be predefined.
Support and Assistance Hours. ‌ The service desk of Xxxxxxxx Xxx (section 8.8) and of IT Services is reachable Monday to Friday from 09:00-16:00. The maximum response time for an incident during office hours is 24 hours on working days. "Response Time" is defined as assigning a support engineer or contact with the user. The maximum "Time to Repair” is not and cannot be predefined.
Support and Assistance Hours. All support requests and orders are managed through the central Service Desk. Requests are received and forwarded immediately to the right team or, if needed, escalated. The communication traffic is monitored and reviewed for compliance with ETH internal quality requirements. The customer may use the Service Desk to: • ask specific questions regarding creation of a list, a view or a wiki, or • open an incident ticket in case of service malfunction, or • create functionality or service request. Response time and working hours are defined in the Service Desk Information page.

Related to Support and Assistance Hours

  • Information and Assistance 15.1.1 Subject to any obligation in respect of confidentiality, the Data Protection Legislation and Confidential Information, the Parties will use all reasonable endeavours to provide and share information and data reasonably required by the other:

  • Cooperation and Assistance (i) The Parties shall cooperate with each other in the filing of any Tax Returns and the conduct of any audit or other proceeding. They each shall execute and deliver such powers of attorney and make available such other documents as are reasonably necessary to carry out the intent of this Section 6.14.

  • Client Assistance You acknowledge that the implementation of the Tyler Software is a cooperative process requiring the time and resources of your personnel. You agree to use all reasonable efforts to cooperate with and assist us as may be reasonably required to meet the agreed upon project deadlines and other milestones for implementation. This cooperation includes at least working with us to schedule the implementation-related services outlined in this Agreement. We will not be liable for failure to meet any deadlines and milestones when such failure is due to Force Majeure or to the failure by your personnel to provide such cooperation and assistance (either through action or omission).

  • Technical Assistance The State agrees to provide technical assistance regarding the State’s rules, regulations and policies to the Sub- Recipient and to assist in the correction of problem areas identified by the State’s monitoring activities.

  • EDUCATION AND ASSISTANCE FUND 18.01 The Employer shall contribute to the Union’s Education and Assistance Fund the amount identified at Schedule “A” for each hour worked by each employee covered by this Agreement, and shall remit such contributions to the Union together with union dues, and in the manner described in the Remittances to the Union article and in the Union’s remittance directive.

  • Information Services Traffic 5.1 For purposes of this Section 5, Voice Information Services and Voice Information Services Traffic refer to switched voice traffic, delivered to information service providers who offer recorded voice announcement information or open vocal discussion programs to the general public. Voice Information Services Traffic does not include any form of Internet Traffic. Voice Information Services Traffic also does not include 555 traffic or similar traffic with AIN service interfaces, which traffic shall be subject to separate arrangements between the Parties. Voice Information services Traffic is not subject to Reciprocal Compensation as Local Traffic under the Interconnection Attachment.

  • Services Communications Our Services include, in some cases, the ability to communicate to you, such as via email, text message, and push notifications. You hereby consent to our use of a l means of communication available to us to contact you. These communications may include messages from us, as we l as communications from Third Party Services and other of our third party partners. You may opt out of receiving communications by emailing us at our Contact Formavailable here or by clicking the “unsubscribe” link to the extent available in a communication you receive from us. We do not control and sha l have no responsibility for communications from third parties.

  • Educational Assistance Plan The state shall provide up to six credit hours of tuition-free courses per term at a state university or community college to full-time employees on a space available basis as authorized by law.

  • Maintenance and Association The Promoter may manage and maintain the common parts and utilities of the Project by itself or may hand over these to the Maintenance Company for which all Allottees may be required to execute an Agreement (“Management Agreement”) with the Maintenance Company.

  • NYS OFFICE OF INFORMATION TECHNOLOGY SERVICES NOTIFICATION All New York State Agencies must notify the Office of Information Technology Services of any and all plans to procure IT and IT -related products, materials and services meeting required thresholds defined in Technology Policy NYS–P08-001: xxxxx://xxx.xx.xxx/sites/default/files/documents/NYS-P08-001.pdf, as may be amended, modified or superseded. SALES REPORTING REQUIREMENTS Contractor shall furnish OGS with quarterly sales reports utilizing Appendix I - Report of Contract Sales. Purchases by Non- State Agencies, political subdivisions and others authorized by law shall be reported in the same report and indicated as required. All fields of information shall be accurate and complete. OGS reserves the right to unilaterally make revisions, changes and/or updates to Appendix I - Report of Contract Sales or to require sales to be reported in a different format without processing a formal amendment and/or modification. Further, additional related sales information and/or detailed Authorized User purchases may be required by OGS and must be supplied upon request. Reseller Sales Product sold through Reseller(s) must be reported by Contractor in the required Appendix I – Report of Contract Sales. Due Date The Appendix I - Report of Contract Sales will be quarterly (January - March, April - June, July - September and October - December). Reports will be due 1 month after the closing quarter. SERVICE REPORTS FOR MAINTENANCE/SUPPORT AND WARRANTY WORK Service Reports for Authorized User An Authorized User in an RFQ may require compliance with any or all of this section. If requested by the Authorized User, the Contractor shall furnish the Authorized User with service reports for all Maintenance/support and warranty work upon completion of the services. The service reports may include the following information in either electronic or hard copy form as designated by the Authorized User:  Date and time Contractor was notified  Date and time of Contractor’s arrival  Make and model of the Product  Description of malfunction reported by Authorized User  Diagnosis of failure and/or work performed by Contractor  Date and time failure was corrected by Contractor  Type of service – Maintenance/support or warranty  Charges, if any, for the service Service Reports for OGS

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