Solution Analysis and Reporting Managing Sample Clauses

Solution Analysis and Reporting Managing and optimizing the performance of call center operations depend on information collection, analysis, and display based on key indicators. Reporting tools record, store, and display data about calls, which can be analyzed and published in a variety of formats. The most commonly used features for data collection and reporting are as follow: • Instant Recall Recorder (IRR) • Call Detail Records (CDR) • Activity View • VESTA Analytics The VESTA Analytics (MIS) solution is a sophisticated emergency call center application for PSAP management and is optimized for regional administrators and PSAP supervisors. The VESTA Analytics solution plays an important role in four key areas of each 9-1-1 call centers’ operation: • Enhanced Operational Management — improves the ability to gather, organize, data-mine, and report near real-time information. The VESTA Analytics solution incorporates an advanced data warehouse for improved performance for creating custom reports and searching for data. • Personnel Management— includes new 9-1-1 specific key performance indicators (KPIs) that help assess the performance within the call center for more informed decision-making regarding staffing. • Automated Evidence Organization — automatically associates related calls into the context of individual incidents. This approach simplifies the tasks involved with reconstructing, organizing, searching, and archiving historical incident information. • Crisis Management – assists the administrator in identifying trends and triggers to stay ahead of events as they unfold. The VESTA Analytics solution provides the following functionality and benefits: • Displays a near real-time event list with automatic event association, plus a view of related detail information • Offers advanced search and filtering capabilities for incident reconstruction and evidence organization • Offers site statistics and key metrics • Provides standard templates and advanced customization features for cross-tabular and ad hoc reporting • Provides scheduled reports that can be distributed automatically • Integrates with multiple types of call center systems • Offers end-to-end call flow so you can see the number of times a call is transferred to various PSAPs within the system Core architecture of VESTA Analytics includes the following: • Microsoft® SQL® Writer and the VESTA Analytics solution data adaptors and processors to capture event data from various sourc es and normalize it for storage in the database • Data...
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Related to Solution Analysis and Reporting Managing

  • Monitoring and Reporting 3.1 The Contractor shall provide workforce monitoring data as detailed in paragraph 3.2 of this Schedule 8. A template for data collected in paragraphs 3.2, 3.3 and 3.4 will be provided by the Authority. Completed templates for the Contractor and each Sub-contractor will be submitted by the Contractor with the Diversity and Equality Delivery Plan within six (6) Months of the Commencement Date and annually thereafter. Contractors are required to provide workforce monitoring data for the workforce involved in delivery of the Contract. Data relating to the wider Contractor workforce and wider Sub-contractors workforce would however be well received by the Authority. Contractors and any Sub-contractors are required to submit percentage figures only in response to paragraphs 3.2(a), 3.2(b) and 3.2(c).

  • Diverse Spend Reporting If the total value of the Contract may exceed $500,000, including all extension options, Contractor must track and report, on a quarterly basis, the amount paid to diverse businesses both: 1) directly to subcontractors performing under the Contract, and 2) indirectly to diverse businesses that provide supplies/services to your company (in proportion to the revenue from this Contract compared to Contractor’s overall revenue). When this applies, Contractor will register in a free portal to help report the Tier 2 diverse spend, and the requirement continues as long as the Contract is in effect.

  • Funding, Services and Reporting The HSP represents warrants and covenants that

  • Safeguards Monitoring and Reporting 8. The Borrower shall do the following or cause the Project Executing Agency to do the following:

  • Data Collection and Reporting 1. Grantee shall develop and use a local reporting unit that will provide an assigned location for all clients served within the Hospital. This information shall also be entered into Client Assignment and Registration (CARE)when reporting on beds utilized at the Hospital.

  • PERFORMANCE MONITORING AND REPORTING Performance indicators

  • Reporting and Monitoring Please provide a brief description of the mechanisms proposed for this project for reporting to the UNDP and partners, including a reporting schedule.

  • Development cooperation 1. The Parties recognise that development cooperation is a crucial element of their Partnership and an essential factor in the realisation of the objectives of this Agreement as laid down in Article 1. This cooperation can take financial and non-financial forms.

  • Audit Cooperation In the event either Party is audited by a taxing authority, the other Party agrees to cooperate fully with the Party being audited in order to respond to any audit inquiries in a proper and timely manner so that the audit and/or any resulting controversy may be resolved expeditiously.

  • Research Use Reporting To assure adherence to NIH GDS Policy, the PI agrees to provide annual Progress Updates as part of the annual Project Renewal or Project Close-out processes, prior to the expiration of the one (1) year data access period. The PI who is seeking Renewal or Close-out of a project agree to complete the appropriate online forms and provide specific information such as how the data have been used, including publications or presentations that resulted from the use of the requested dataset(s), a summary of any plans for future research use (if the PI is seeking renewal), any violations of the terms of access described within this Agreement and the implemented remediation, and information on any downstream intellectual property generated from the data. The PI also may include general comments regarding suggestions for improving the data access process in general. Information provided in the progress updates helps NIH evaluate program activities and may be considered by the NIH GDS governance committees as part of NIH’s effort to provide ongoing stewardship of data sharing activities subject to the NIH GDS Policy.

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