SLA Review and Compliance Procedures Sample Clauses

SLA Review and Compliance Procedures. This Service Level Agreement will be reviewed at a minimum once per academic year. Contents of this document may be amended as required, provided approval is obtained and communicated to all affected parties. The Document Owner will incorporate all subsequent revisions and obtain mutual agreements/approvals as required. The Xxxxxxxx Helpdesk reserves the right to remove any unsupported software if it is suspected the software causes a recurring problem on a college- owned system. The Help Desk Manager is responsible for issues relating to this SLA and may be contacted at (000) 000-0000 or xxxxxxxx@xxxxxxxx.xxx. Effective Date: May 5, 2021 Document Owner: Helpdesk Manager Version Date Author Revision Notes 20201 Version 1 05/05/2021 Help Desk
Sample 1
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SLA Review and Compliance Procedures. The Manassas IT Staff Support Services SLA is valid from 3/27/2020 to 3/27/2021 and is subject to review each semester. The Manassas Campus Xxxx of Learning and Technology Resources, Xxxx Xxxxxx, is responsible for issues relating to this SLA and may be contacted at (000) 000-0000 or xxxxxxx@xxxx.xxx. Issues not resolved by the Xxxx of Learning and Technology Resources will be escalated in turn to the Xxxxxxx, Xx. Xxxxx Xxxxx xxxxxx@xxxx.xxx
Sample 1
SLA Review and Compliance Procedures. This Service Level Agreement will be reviewed at a minimum once per academic year. Contents of this document may be amended as required, provided approval is obtained and communicated to all affected parties. The Document Owner will incorporate all subsequent revisions and obtain mutual agreements/approvals as required. The Xxxxxxxx Helpdesk reserves the right to remove any unsupported software if it is suspected the software causes a recurring problem on a college- owned system. The Lead Help Desk Technician is responsible for issues relating to this SLA and may be contacted at (000) 000-0000 or xxxxxxxx@xxxxxxxx.xxx. Unresolved issues will be escalated in turn to the Manager of Applications Development and Support. The Help Desk thanks you for the opportunity to be of service. Addendum Supported Technology Faculty/Staff Students MyReynolds Access/Passwords Level 1 Level 1 SIS Level 1 Level 1 HRMS Level 1 GMAIL Level 1 Level 1 AIS Level 1 BlackBoard Level 1 Level 1 SAILS Level 1 Level 1 XXXXX Level 1 Google Apps Level 1 Level 1 Dreamspark Level 1 Level 1 Symantec Endpoint Protection Installation Level 1 Level 1 Virus definitions Level 1 Level 1 Running virus scan Level 1 Level 1 Browsers Basic troubleshooting - Clear cache, history, compatibility issues, bookmarks, favorites Level 1 Level 1 Internet Explorer / Edge Level 1 Level 1 Firefox Level 1 Level 1 Chrome Level 1 Level 1 Network and Wi-Fi connectivity Level 1 Level 1 LAN password resets Level 1 Windows OS – v7, v10 Software installation – ex. Java, Adobe Reader Level 1 Level 1 Download and install Office 365 Level 1 Basic troubleshooting Level 1 Level 1 Running disc cleanup Level 1 Level 1 Mac OS Software installation – ex. Java, Adobe Reader Level 1 Level 1 Download and install Office 365 Level 1 Basic troubleshooting Level 1 Level 1 Running disc cleanup Level 1 Level 1 Office Suite – v13, v16 Basic troubleshooting Level 1 Level 1 Outlook 365 Level 1 Level 1 Word Level 1 Level 1 Excel Level 1 Level 1 Access Level 1 Level 1 Power Point Level 1 Level 1 Mobile Devices – iPads, iPhones & Android Downloading free apps Level 1 Level 1 Connecting to a VCCS email account Level 1 Level 1 Connecting to a wireless network Level 1 Level 1 Basic troubleshooting – clear cache, adjust settings Level 1 Level 1 Meet me conferencing schedule Level 1 SharePoint Level 1 Classroom Software Level 1 Lan School Level 1
Sample 1
SLA Review and Compliance Procedures. ‌ This Service Level Agreement will be reviewed at a minimum once per academic year. Contents of this document may be amended as required, provided approval is obtained and communicated to all affected parties. The Document Owner will incorporate all subsequent revisions and obtain mutual agreements/approvals as required. The Xxxxxxxx Helpdesk reserves the right to remove any unsupported software if it is suspected the software causes a recurring problem on a college- owned system. The Lead Help Desk Technician is responsible for issues relating to this SLA and may be contacted at (000) 000-0000 or xxxxxxxx@xxxxxxxx.xxx. Unresolved issues will be escalated in turn to the Manager of Applications Development and Support.
Sample 1

Related to SLA Review and Compliance Procedures

  • Review Procedures The Parties agree to jointly conduct a review, sampling transactions of the incidents managed under this Agreement. Findings that are inconsistent with the normal or accepted way of doing business will be reconciled on a case by case basis. Any decision to further examine records will be considered on a case by case basis and appropriate follow up action agreed upon by all agencies involved. Payment for Protection Services (use if appropriate) Geographic, Statewide or Sub-Geographic (local) operating plans and procurement documents or agreement will establish billing procedures for Fee Basis Protection Services.

  • Grievance Procedures The AGENCY agrees to establish a formal written grievance process with procedures through which clients and recipients of services may present grievances to the governing authority of the AGENCY regarding services being provided under this Contract. Additionally, the AGENCY agrees to establish fair hearing procedures that ensure all persons will be advised of their rights to a fair hearing to appeal a denial or exclusion from services and/or the failure of staff to take into account the individual’s choice of service. The AGENCY’S internal grievance procedure must document and include, at a minimum, the following: date of grievance, a written response to the applicant sent within thirty (30) days, and the opportunity for the applicant to meet with the AGENCY Executive Director or designee. Upon request by the COUNTY, the AGENCY shall provide a written report as to the grievance outcome within five (5) normal COUNTY working days. The AGENCY will maintain these documents on file for review by the COUNTY.

  • SAFETY PROCEDURES The Contractor shall:

  • Procurement procedures 11.1 The Recipient must secure the best value for money and shall act in a fair, open and non-discriminatory manner in all purchases of goods and services.

  • Drug Testing Procedures a. The testing procedures and safeguards provided in this policy shall be adhered to by any laboratory personnel administering departmental drug tests.

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