Procedure for Handling Disputed Purchases. After the cardholder uses a debit card for mail order or accesses to sales transactions, those who terminate the contract with the contracted merchant in accordance with Article 19 of the Consumer Protection Act shall be applicable to the provisions of the preceding paragraph. The procedures for handling the remaining transaction disputes are based on the Bank's operating rules and those of international organizations.
Procedure for Handling Disputed Purchases. If a dispute occurs when the cardholder withdraws cash from the automated teller machine, it shall be handled in accordance with the Bank's current ATM card operating rules. If the cardholder has any question concerning any transaction in the billing statement, he or she may, within one month after receiving the monthly statement, notify the Bank for assistance by providing reasons and support documents requested by the Bank (e.g. charge slip or refund slip) and request the charge slip or refund slip from the card acquirer, or request the Bank to claim the deduction from the acquiring bank or contracted merchant for the purchase in accordance with the operating rules of each credit card organization. If the cardholder does not notify the Bank as stipulated in the preceding paragraph, it is presumed that the items contained in the details of the consumption monthly statement are correct. After the Bank claims a deduction from the acquirer bank or contracted merchant in accordance with the second paragraph, but the Bank has proved that the items contained in the statement details are correct or cannot be attributable to the Bank so the deduction cannot be made, if the amount has been temporarily returned to the cardholder, the Bank may deduct the payment from the cardholder's "designated debit account" on the noticed debit date after notifying the cardholder. If the balance in the designated debit account is insufficient, the cardholder shall still be responsible for settlement and shall handle the matter in accordance with Paragraph 2 to Article 11. If the cardholder requests that the Bank to check the charge slip or refund slip from the acquiring bank, he/she should pay the handling fees to the Bank,NT$100 for each domestic consumption and NT$100 for each foreign consumption. The handling fee mentioned in the preceding paragraph may be adjusted by the Bank, but it should be disclosed in a significant way on the business premises or website of the Bank.
Procedure for Handling Disputed Purchases. If a dispute occurs when the cardholder withdraws cash from the automated teller machine, it shall be handled in accordance with the Bank's current ATM card operating rules. If the cardholder has any question concerning any transaction in the billing statement, he or she may, within one month after receiving the monthly statement,notify the Bank for assistance by providing reasons and support documents requested by the Bank (e.g. charge slip or refund slip) and request the charge slip or refund slip from the card acquirer,or request the Bank to claim the deduction from the acquiring bank or contracted merchant for the purchase in accordance with the operating rules of each credit card organization.
