Maintenance Emergencies. If there is an emergency situation such as a flood, a shower that won’t turn off, a Room door that won’t lock, etc. please call reception during office hours. If it is out of office hours, please contact Security / the Duty Manager and ask for assistance. All other requests for maintenance/repair must be submitted via a "fix-it request" by email or the online portal. If you submit a "fix-it request", you are deemed to have given Village Management, Village Staff and Village Security permission to immediately enter your Room/Flat to carry out the requested maintenance/repair. Any questions or concerns about after hours’ emergency response should be directed to the Village administration office.
Maintenance Emergencies case of a maintenance emergency situation, a Tenant is required reception during office hours. Outside of office hours there an emergency contact number provided or Night Staff on duty who able to assist. In the to call will be will be If a maintenance request is submitted to the Landlord, it is deemed to have given the Landlord a permission to immediately enter Tenant’s Room/Flat to carry out the requested maintenance/repair. Any questions or concerns about after hours’ emergency response should be directed to the Landlord.
Maintenance Emergencies. 1. When trouble strikes, we’ll assist you as quickly as we can. If you have an emergency during regular business hours, Monday - Friday, 9:00 a.m. - 5:00 p.m., please try to contact the management office at (000) 000-0000.
Maintenance Emergencies. Service requests will be handled after office hours if they are emergencies. After business hours, emergency service requests can be reported by calling the office. The on-duty service technician will be notified and will respond as quickly as possible. Emergency maintenance requests include but are not limited to the following: • No hot water or running water in the Premises • No heat or air-conditioning when outside temperatures are less than 50 degrees or higher than 80 degrees • Electrical or gas failure of any nature • Stopped up toilet if only one is available in the Premises • Water problems such as leaks, severe back-ups, or broken pipes • Any unsecured apartment entry • Fire (call 911 immediately)
Maintenance Emergencies. Residents understand that the following emergencies require urgent response or are considered to be essential services that require the Owner/Agent’s immediate attention. Residents shall immediately contact the Owner/Agent, Owner/Agent’s appointed agent, and/or answering service for all such emergencies. If any of the following questions can be answered with a “YES”, immediately notify the Owner/Agent of the problem. (1) Water: (a) Is the water causing damage to the premises? (b) Does the water appear to present a safety hazard? (c) Is the water flowing despite having been turned off? (d) Does there appear to be a substantial leak? (e) Is the dwelling unit flooding? (f) Is the hot water inoperative? (2) Electric: (a) Has electricity been shut off to the premises? (b) Are there any indications that smoke or fire is present? (c) Does the electrical problem involve a circuit breaker that will not stay set or a fuse that keeps blowing? (3) Gas: (a) Has the gas been shut off to the premises’? (b) Is there a strong odor of gas present? (IF YOU ANSWER “YES” TO (3)(b) THEN IMMEDIATELY VACATE THE UNIT AND CALL 911); (4) Sewer: (a) Is there a toilet that is backed up, not draining, and/or overflowing? (b) Is the sewer system backed up, slow to drain, and/or flooding? (5) Heating: (a) Has all heat been turned off to the unit? (6)
