INVESTIGATIONS OF CUSTOMER COMPLAINTS Sample Clauses

INVESTIGATIONS OF CUSTOMER COMPLAINTS. 5.1 Quality investigations The Distributor must, no later than 5 Working Days after receiving notification from the Trader or a Customer of a complaint about power quality, supply reliability or safety, investigate the complaint and respond to the Trader and/or Customer as appropriate. The response must indicate the Distributor’s findings related to the complaint and, if a problem is confirmed, the Distributor’s proposed remedy. If the investigation cannot be completed within 5 Working Days, the Distributor must provide within 7 Working Days an estimate of the time it will take to complete such an investigation and the reason for requiring extra time. For the purpose of this Service Measure, a power quality problem includes a problem relating to momentary voltage fluctuations, flicker, voltage harmonics, voltage phase imbalance, and voltage sags. However, in any event, the Distributor must complete its investigation and provide information to the Trader so that the Trader can offer a resolution to the Customer within the timelines set out in the Dispute Resolution Scheme. The Distributor must remedy any problems under its control in a timely manner, in accordance with Good Electricity Industry Practice. Not applicable. SCHEDULE 2 – BILLING INFORMATION
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INVESTIGATIONS OF CUSTOMER COMPLAINTS. 5.1 Quality investigations The Distributor, after receiving notification from the Trader or a Customer of a complaint about the quality of the supply of electricity, must, as soon as reasonably practicable (and within a time period which enables the Distributor and Trader to comply with any requirements of the Dispute Resolution Scheme), investigate the complaint and respond to the Trader and/or Customer as appropriate. The response must indicate the Distributor’s findings related to the complaint and, if a problem is confirmed, the Distributor’s proposed remedy. If the investigation cannot be completed within that timeframe, the Distributor must provide an estimate of the time it will take to complete such an investigation and the reason for requiring extra time. For the purpose of this Service Measure, a power quality problem will be assessed by reference to section 7A of the Consumer Guarantees Act 1993. Not applicable.
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INVESTIGATIONS OF CUSTOMER COMPLAINTS. 5.1 Power quality, reliability and safety investigations The Distributor, after receiving notification from the Trader or a Customer of a complaint about the quality of supply of electricity, For the purpose of this Service Measure, a power quality problem will be assessed by reference to section 7A of the Consumer Guarantees Act 1993. Not applicable. SERVICE MEASURE SERVICE LEVEL CONDITIONS SERVICE GUARANTEE PAYMENT must, as soon as reasonably practicable (and within a time period which enables the Distributor and Trader to comply with any requirements of the Dispute Resolution Scheme) investigate the complaint and respond to the Trader and/or Customer as appropriate. The response must indicate the Distributor’s findings related to the complaint and, if a problem is confirmed, the Distributor’s proposed remedy. If the investigation cannot be completed within that timeframe, the Distributor must provide an estimate of the time it will take to complete such an investigation and the reason for requiring extra time.
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INVESTIGATIONS OF CUSTOMER COMPLAINTS. 5.1 Power quality, reliability and safety investigations The Distributor must, no later than 5 Working Days after receiving notification from the Trader or a Customer of a complaint about power quality, supply reliability or safety, investigate the complaint and respond to the Trader and/or Customer as appropriate. The response must indicate the Distributor’s findings related to the complaint and, if a problem is confirmed, the Distributor’s For the purpose of this Service Measure, a power quality problem includes a problem relating to momentary voltage fluctuations, flicker, voltage harmonics, voltage phase imbalance, and voltage sags. However, in any event, the Distributor must complete its investigation and provide information to the Trader so that the Trader can offer a resolution to the Customer within the timelines set out in the Dispute Resolution Scheme. The Distributor must remedy any $50 per ICP for exceeding any timeframe specified in the Service Level in relation to that ICP SERVICE MEASURE SERVICE LEVEL CONDITIONS SERVICE GUARANTEE PAYMENT (including GST) proposed remedy. If the investigation cannot be completed within 5 Working Days, the Distributor must provide within 7 Working Days an estimate of the time it will take to complete such an investigation and the reason for requiring extra time. problems under its control in a timely manner, in accordance with Good Electricity Industry Practice.
Sample 1
INVESTIGATIONS OF CUSTOMER COMPLAINTS. 5.1 Quality investigations The Distributor must after receiving notification from the Trader or a Customer of a complaint about the quality (i.e. frequency or voltage), reliability or safety of the Customer’s supply, investigate the complaint and respond to the Trader and/or Customer as appropriate. The response must indicate the Distributor’s findings related to the complaint and, if a problem is confirmed, the Distributor’s proposed remedy. The complaint process can be found on the Distributor’s website. Not applicable.
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Related to INVESTIGATIONS OF CUSTOMER COMPLAINTS

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Complaints Investigation ‌ An employee who complains of harassment under the provisions of the Human Rights Code of British Columbia may refer the complaint to either one or other of the following processes:

  • COMPLAINTS AND INVESTIGATIONS 1. This article applies to complaints or allegations made externally and not from normal supervisory activities.

  • Client Complaints The Operator and AHS shall promptly inform the other party of any material complaints, concerns or grievances made to or against the Operator with respect to the Services. The Operator acknowledges that AHS is required to establish and maintain a patient concerns resolution process in accordance with the Patient Concerns Resolution Process Regulation (AR 124/2006) and that AHS has been advised by the Office of the Alberta Ombudsman that all contracted service providers are also required to have a patient concerns resolution process in place. The Operator shall comply with the Patient Concerns Resolution Process in Schedule “D”, Appendix 5.

  • Grievance Investigations Where an employee has asked or is obliged to be represented by the Institute in relation to the presentation of a grievance and an employee acting on behalf of the Institute wishes to discuss the grievance with that employee, the employee and the representative of the employee will, where operational requirements permit, be given reasonable leave with pay for this purpose when the discussion takes place in the headquarters area of such employee and leave without pay when it takes place outside the headquarters area of such employee.

  • Investigation of Grievances The investigation of grievances shall not interfere with the orderly process of education in District 281.

  • Grievances and Complaints 5.1 It is the mutual desire of the parties hereto that grievances and complaints relative to this Agreement or working conditions generally shall be adjusted as quickly as possible.

  • Grievance on Layoffs and Recalls Grievances concerning layoffs and recalls shall be initiated at Step 2 of the grievance procedure.

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.

  • COMPLAINTS AND GRIEVANCES 22.01 It is the mutual desire of the parties to this Agreement that reasonable and legitimate complaints and grievances of employees shall be dealt with as quickly as possible.

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