Framework Award Criteria Sample Clauses

Framework Award Criteria. Criterion Number Framework Award Criteria % Score Available Price (60%) 1 Overall Price for the Services taking into account Minimum Framework Discount offered against Tenderers standard pricing for these services and volume discount/price breaks/retrospective rebates offered. 60% Quality (40%) 3 Service Delivery – For each of the services listed in Section 7 Service Requirements, please provide a method statement providing steps on how you would undertake delivery of each service from receipt of call-off order to service completion. Please detail how you will ensure the service delivery timescales as requested by the relevant Contracting Body utilising the Framework Agreement will be adhered to and managed and improved throughout the life of the Contract. 10% 4 Quality Assurance – Please detail your quality assurance methodology and how this would be applied to the Framework Agreement to ensure quality of service. Please include details of how you would undertake customer complaint handling. Your response should include how the Organisation will interface with the Authority and Contracting Bodies and detail how the contract management will be undertaken including roles and responsibilities. Tenderers should also include proposals for continuous 10% improvement of Services provided. 5 Business Continuity – Please detail your approach to business continuity with regard to delivery of the Services required under this Framework Agreement. 5% 6 Training – How would you manage the continued professional development and training of staff undertaking the services supplied under this Framework Agreement? 5% 7 Management Information – Please detail what management information will be available throughout this Framework Agreement. Responses should include proposals for the monitoring and reporting of Services delivered including the performance reporting frequency and scope. Examples to be provided where possible. 5% 8 Health and Safety at Work – Please detail how your Organisation will ensure adherence to Health and Safety during the conduct of Services within the Framework Agreement. 3% 9 Exit Planning – Please provide your approach to exit planning and hand-over procedures for both the Authority and Contracting Bodies at the expiry of the Framework Agreement. 2%
Sample 1
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Related to Framework Award Criteria

  • Award Criteria 40.1 The Procuring Entity shall award the Contract to the successful tenderer whose tender has been determined to be the Lowest Evaluated Tender in accordance with procedures in Section 3: Evaluation and Qualification Criteria.

  • Performance Criteria The Performance Criteria are set forth in Exhibit A to this Agreement.

  • Performance Measures The System Agency will monitor the Grantee’s performance of the requirements in Attachment A and compliance with the Contract’s terms and conditions.

  • Performance Goals A. The Trust and State Street have developed mutually acceptable performance goals dated March 1, 2011 , and as may be amended from time to time, regarding the manner in which they expect to deliver and receive the services under this Agreement (hereinafter referred to as “Service Level Agreement”). The parties agree that such Service Level Agreement reflects performance goals and any failure to perform in accordance with the provisions thereof shall not be considered a breach of contract that gives rise to contractual or other remedies. It is the intention of the parties that the sole remedy for failure to perform in accordance with the provisions of the Service Level Agreement, or any dispute relating to performance goals set forth in the Service Level Agreement, will be a meeting of the parties to resolve the failure pursuant to the consultation procedure described in Sections V. B. and V.C. below. Notwithstanding the foregoing, the parties hereby acknowledge that any party’s failure (or lack thereof) to meet the provisions of the Service Level Agreement, while not in and of itself a breach of contract giving rise to contractual or other remedies, may factor into the Trust’s reasonably determined belief regarding the standard of care exercised by State Street hereunder.

  • Performance Measures and Metrics This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed.

  • PERFORMANCE OBJECTIVES 4.1 The Performance Plan (Annexure A) sets out-

  • Selection Criteria for Awarding Task Order The Government will award to the offeror whose proposal is deemed most advantageous to the Government based upon an integrated assessment using the evaluation criteria. The Government will evaluate proposals against established selection criteria specified in the task order RFP. Generally, the Government's award decision will be based on selection criteria which addresses past performance, technical acceptability, proposal risk and cost. Among other sources, evaluation of past performance may be based on past performance assessments provided by TO Program Managers on individual task orders performed throughout the life of the contract. The order of importance for the factors will be identified in the RFP for the specified task order.

  • Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof.

  • Performance Levels (a) The Performance Levels which apply to the performance by the respective Parties of their obligations under this Agreement are set out in Part 1 of Schedule 5. A failure by either Party to achieve the relevant Performance Level will not constitute a breach of this Agreement and the only consequences of such failure as between the Parties shall be the consequences set out in this Clause 5.6.

  • Performance Schedule The Parties will perform their respective responsibilities in accordance with the Performance Schedule. By executing this Agreement, Customer authorizes Motorola to proceed with contract performance.

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