Exceptions for the Web CAPture Service Level Sample Clauses

Exceptions for the Web CAPture Service Level. In the event of credential failures, missing bills, website changes, or other issues outside of ENC’s control that prevent the system from accessing bill images, these incidents are excluded from SLA calculations. Web CAPture services are limited to utility vendors that ENC has verified are able to consistently provide a quality utility bill within this SLA. ENC continuously evaluates the quality of the vendors for which Web CAPture is available and may, at its discretion and in writing to Licensee, discontinue service when the level of consistency prevents ENC from meeting or exceeding this SLA agreement. When ENC discontinues Web CAPture for a utility vendor, Licensee has the option to manually upload the PDFs of bills using the ENC bill image portal or switchover to another Bill CAPture data acquisition method. Pricing changes will be made accordingly and will be agreed upon by both parties in writing if the delivery method changes.
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