DEVELOP AND IMPLEMENT PROCEDURES Sample Clauses

DEVELOP AND IMPLEMENT PROCEDURES. FOR RE-ROUTING CALLS IN THE EVENT OF CENTER OUTAGES, EMERGENCIES, UNEXPECTED CALL VOLUME SPIKES OR OVERFLOWS, OR OTHER UNFORESEEN CIRCUMSTANCES DURING TRANSITION. PLAN AND CHANGES ARE SUBJECT TO APPROVAL BY AGENCY While disruptions to business are rare, we will support agency efforts to be prepared. Our teamclassifies two distinct categories of disruptions: operational and technical. Each category has itsown methods of recovery that our team documents in a Business Continuity & Disaster Recovery plan. We produce the plan as a part of each transition effort. Unlike other platforms that rely only on their technical ability to failover to other data centers, we take a holistic approach and help our agency partners brainstorm solutions for operational disruptions as well. For example, if a contact center is typically operated in a downtown Atlantaoffice that is suddenly closed due to extreme weather, our plan will contain not only the technical steps required to ensure continued access to the cloud-based D2C2 platform but also the communications steps required to instruct staff on remote access and guidance on how theagency can support common technical issues that may result from a sudden, temporary switch to remote work. For additional information regarding our failover capabilities, refer to section 2.3.11. Our extensive experience operating contact centers gives us the background needed to develop, document, and execute on business continuity efforts. The agency is an active participant in the creation of these plans and protocols, and we acknowledge that any enhancements or changes to these plans are subject to approval by the agency.
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DEVELOP AND IMPLEMENT PROCEDURES. FOR RE-ROUTING CALLS IN THE EVENT OF CENTER OUTAGES, EMERGENCIES, UNEXPECTED CALL VOLUME SPIKES OR OVERFLOWS, OR OTHER UNFORESEEN CIRCUMSTANCES DURING TRANSITION. PLAN AND CHANGES ARE SUBJECT TO APPROVAL BY AGENCY While disruptions to business are rare, we will support agency efforts to be prepared. Our teamclassifies two distinct categories of disruptions: operational and technical. Each category has its own methods of recovery that our team documents in a Business Continuity & Disaster Recovery plan. We produce the plan as a part of each transition effort. Unlike other platforms that rely only on their technical ability to failover to other data centers, we take a holistic approach and help our agency partners brainstorm solutions for operational disruptions as well. Our extensive experience operating contact centers gives us the background needed to develop, document, and execute on business continuity efforts. The agency is an active participant in the creation of these plans and protocols, and we acknowledge that any enhancements or changes to these plans are subject to approval by the agency.

Related to DEVELOP AND IMPLEMENT PROCEDURES

  • Procurement procedures 11.1 The Recipient must secure the best value for money and shall act in a fair, open and non-discriminatory manner in all purchases of goods and services.

  • Evaluation Procedures 7.2.1 Evaluation procedures designed to fairly and adequately assess performance of full- time faculty employees shall be established and reviewed annually by the Vice President, after consultation with appropriate faculty groups at divisional/departmental meetings for their recommendations.

  • COMPLAINT PROCEDURES CONTRACTOR shall maintain and adhere to its written procedures for responding to parent complaints. These procedures shall include annually notifying and providing parents of LEA pupils with appropriate information (including complaint forms) for the following: (1) Uniform Complaint Procedures pursuant to Title 5 of the California Code of Regulations section 4600 et seq.; (2) Nondiscrimination policy pursuant to Title 5 of the California Code of Regulations section 4960 (a); (3) Sexual Harassment Policy, California Education Code 231.5 (a) (b) (c); (4) Title IX Pupil Grievance Procedure, Title IX 106.8 (a) (d) and 106.9 (a); and (5) Notice of Privacy Practices in compliance with Health Insurance Portability and Accountability Act (HIPPA). CONTRACTOR shall include verification of these procedures to the LEA.

  • AML/KYC Procedures “AML/KYC Procedures” means the customer due diligence (CDD) procedures of a Reporting Financial Institution pursuant to the anti-money laundering or similar requirements of the jurisdiction concerned to which such Reporting Financial Institution is subject.

  • DISCIPLINE PROCEDURES The discipline procedure may be initiated only within twenty (20) Days of the date the President or Vice-President (Academic and Research) knew, or ought reasonably to have known, of the occurrence of the matter giving rise to discipline. The Employer shall have the right to request, in writing to the Union, an extension of ten (10) Days. The Union shall not unreasonably reject the Employer’s request.

  • Hearing Procedures The hearing shall be conducted to preserve its privacy and to allow reasonable procedural due process. Rules of evidence need not be strictly followed, and the hearing shall be streamlined as follows:

  • SAFETY PROCEDURES The Contractor shall:

  • Review Procedures The Parties agree to jointly conduct a review, sampling transactions of the incidents managed under this Agreement. Findings that are inconsistent with the normal or accepted way of doing business will be reconciled on a case by case basis. Any decision to further examine records will be considered on a case by case basis and appropriate follow up action agreed upon by all agencies involved. Payment for Protection Services (use if appropriate) Geographic, Statewide or Sub-Geographic (local) operating plans and procurement documents or agreement will establish billing procedures for Fee Basis Protection Services.

  • Subcontract Procedures Without relieving it of, or in any way limiting, its obligations to NYSERDA under this Agreement, the Contractor may enter into Subcontracts for the performance of Work or for the purchase of materials or equipment. Prior to beginning any Work, Contractor shall notify the NYSERDA Project Manager of all subcontractors performing work under the Agreement, as well as all changes in subcontractors throughout the term of the Agreement. Except for a subcontractor or supplier specified in a team arrangement with the Contractor in the Contractor’s original proposal, and except for any subcontract or order for equipment, supplies or materials from a single subcontractor or supplier totaling less than $50,000, the Contractor shall select all subcontractors or suppliers through a process of competitive bidding or multi-source price review. A team arrangement is one where a subcontractor or supplier specified in the Contractor’s proposal is performing a substantial portion of the Work and is making a substantial contribution to the management and/or design of the Project. In the event that a competitive bidding or multi-source price review is not feasible, the Contractor shall document an explanation for, and justification of, a sole source selection. The Contractor shall document the process by which a subcontractor or supplier is selected by making a record summarizing the nature and scope of the work, equipment, supplies or materials sought, the name of each person or organization submitting, or requested to submit, a bid or proposal, the price or fee bid, and the basis for selection of the subcontractor or supplier. An explanation for, and justification of, a sole source selection must identify why the work, equipment, supplies or materials involved are obtainable from or require a subcontractor with unique or exceptionally scarce qualifications or experience, specialized equipment, or facilities not readily available from other sources, or patents, copyrights, or proprietary data. All Subcontracts shall contain provisions comparable to those set forth in this Agreement applicable to a subcontractor or supplier, and those set forth in Exhibit C to the extent required by law, and all other provisions now or hereafter required by law to be contained therein. Each Subcontract shall make express reference to this Agreement, and shall state that in the event of any conflict or inconsistency between any Subcontract and this Agreement, the terms and conditions of this Agreement shall control as between Subcontractor and Contractor. For each Subcontract valued at $100,000 or more, the Contractor shall obtain and maintain, pursuant to Section 4.05, a completed Vendor Assurance of No Conflict of Interest or Detrimental Effect form from such Subcontractor prior to the execution of the Subcontract. Such form shall be made available to the Contractor by NYSERDA. Each such Subcontract shall contain a provision whereby the Subcontractor warrants and guarantees that there is and shall be no actual or potential conflict of interest that could prevent the Subcontractor’s satisfactory or ethical performance of duties required to be performed pursuant to the terms of the Subcontract and that the Subcontractor shall have a duty to notify NYSERDA immediately of any actual or potential conflicts of interest. If this Agreement includes a provision requiring Contractor to make Payments to NYSERDA for the Sale or Licensing of a Product, each Subcontract shall include the provisions of Section 8.02, suitably modified to identify the parties. The Contractor shall submit to NYSERDA’s Contract Administrator for review and written approval any subcontract(s) specified in the Statement of Work as requiring NYSERDA approval, including any replacements thereof.

  • Induction Procedures a) The parties to this Agreement acknowledge that it is in the interests of the industry that all new employees and employers on a building project understand their obligations to this Agreement and are introduced to their jobs in a manner which will help them work safely and efficiently.

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