Defect Severity Levels Clause Samples
The Defect Severity Levels clause categorizes software or product defects based on their impact or urgency, typically assigning them to different levels such as critical, major, or minor. In practice, this clause outlines criteria for each severity level, often linking them to specific response or resolution times; for example, a critical defect might require immediate attention, while a minor one could be addressed in a future update. Its core function is to ensure that both parties have a clear, shared understanding of defect prioritization, enabling efficient resource allocation and timely resolution of issues.
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Defect Severity Levels. Defects (classified as Catastrophic, Critical, Major, or Minor defects) for all Products are defined in this Section. The classification and reclassification of the defect level shall be at the reasonable discretion of BTE; provided, however, that such classifications and reclassifications shall be in accordance with the definitions set forth in this Section. In the event a defect is reclassified to a higher severity level by BTE, the Service Restoration time period shall begin at the time the defect is reclassified.
Defect Severity Levels. Defects (classified as Catastrophic, Critical, Major, or Minor defects) for all Products are defined in this Section. The classification and reclassification of the defect level shall be at the sole discretion of School District; provided, however, that such classifications and reclassifications shall be in accordance with the definitions set forth in this Section. In the event a defect is reclassified to a higher severity level by School District, the Service Restoration time period shall begin at the time the defect is reclassified.
Defect Severity Levels. Defects in the Software are classified according to severity of impact on the use of the Software as follows: 2 Continued performance of one or more essential functions is impaired and may be circumvented or avoided on a temporary basis by the intended user. 3 Continued performance of one or more non-essential functions is impaired.
Defect Severity Levels. Fatal Defect Level: any one of these results will cause the issue to receive the highest priority eligible for emergency bug fix. Examples: System consistently crashes or stop responding and there is no work-around, Major function that would impact a majority of the customer base and there is no work-around.
Defect Severity Levels. Severity levels are defined in the table below. RIGID includes the following response time commitment: Severity 1 Critical – Defect causes immediate operational impact. Defect is a direct cause of operation stoppage. 1 Business Day Severity 2 High – Defect causes some operational impact. Client can proceed with work-around. 2 Business Days Severity 3 Low - Defect causes minor inconsistency in the operational. No workaround required. 5 Business Days Capitalized terms used but otherwise not defined in these Software Subscription Terms have the meaning ascribed to them in the RIGID Terms and Conditions located at [●]. The following terms and conditions are applicable to Clients who contract with RIGID to purchase a Software Subscription. If in conflict with any other part of the Agreement, these Software Subscription terms will control.