Challenging Behavior Sample Clauses

Challenging Behavior. The Broker shall provide transportation to and from necessary medical services is available, timely and safe for all eligible recipients. The Broker shall not deny transportation services because the recipient exhibits challenging behavior patterns (i.e. unreliable, unpleasant, unruly, uncooperative, threatening, dangerous, and illegal behavior), and therefore must establish policy/procedures to assure reliable transportation for such recipients. This includes recipients that don't schedule appointments or habitually don't keep appointments; and recipients that blatantly abuse the transportation benefit. In certain circumstances, the Broker may require the recipient to call in on the day of the ride to verify that they still need the transportation or take other measures that may entail providing an attendant to ensure that the recipient can be safely transported. Such policies and procedures must address strategies for dealing with recipients with such challenges. Concerns for safety of self or others such as threats to self or others, drug or alcohol use, possession of weapons, any assaultive behavior, behavior resulting in police intervention and or illegal behavior, will require a review by the Broker and EOHHS for suitable course of action for transportation. A transportation provider may, upon consultation with the Broker, refuse to transport any person who is a threat to the health, safety, or welfare of the driver or other passengers, or who prevents or inhibits the vehicle from being operated in a safe manner. • The Broker shall allow and/or arrange for no more than one attendant to accompany any recipient who requires one during transportation. If the recipient has no attendant available, the Broker shall arrange and procure one for the recipient at the recipient's residence. The Broker shall ensure that an attendant accompanies all children under the age of 18. • The Broker shall allow adult recipients who need transportation to their own medical appointments to have no more than one child accompany them during transportation. • The Broker shall identify and plan for the special needs of passengers (e.g. cannot be left alone, cannot identify him/herself by name); • The Broker shall be responsible for informing and educating recipients and key stakeholders including, health care providers, provider associations, community- based organizations and consumer representatives about the transportation brokerage services. • The Broker shall emphasize th...