Severity Level 2 definition

Severity Level 2. (high) shall mean a moderate issue which affects product functionality but does not cause data corruption/loss or software crash. Severity Level 1 is re-classified to Severity Level 2 when a workaround is available.

Severity Level 2 is an emergency condition which makes the use or continued use of any one or more functions difficult and which cannot be circumvented or avoided on a temporary basis.

Severity Level 2 means a Qualifying Incident that has a large impact on the Compute Managed Service and, for example, results in part of the Compute Managed Service not functioning properly.

Examples of Severity Level 2 in a sentence

• Severity Level 2 implies that (a) an essential function does not work as documented, or (b) testing and usage can continue but the task cannot be completed, and no workarounds exist.

• Licensor shall assign at least one (1) dedicated person to the problem and shall resolve Severity Level 2 Software Errors within two (2) business days, or within a mutually agreed upon time frame.

• An Error is Severity Level 2, when, in the production environment, the Software is significantly impaired (e.g. loss or degradation of a substantial functionality), which causes the Software to perform materially less than as described in the applicable documentation, or, in a test or back-up environment, the Software is completely down, or a major function of the Software is not working at all or is inaccessible, and there is no workaround available.

• NOTE: If Severity Level 3 (actual harm that is not immediate jeopardy) has been ruled out based upon the evidence, then evaluate as to whether Severity Level 2 (no actual harm with the potential for more than minimal harm) exists.

• If at any time during the testing window City identifies the presence of multiple SaaS Severity Level 1 or Severity Level 2 Issues that can be shown to materially impact City ability to continue testing, City may in writing elect to suspend testing until corrections for the SaaS Issues can be provided.

More Definitions of Severity Level 2

Severity Level 2 means that the system has suffered some significant (but not essential) functional loss, the system is experiencing significant operational difficulties, or the system is experiencing occasional financial (or transaction servicing) integrity problems. When a Severity Level 2 incident is reported, eFunds agrees to start work on the incident within one (1) business day of notification of the incident and complete the work, or lower the severity level of the incident within seven

Severity Level 2 means that the County’s Property Records Management System is operational but with limitations, for which Corrections or Workarounds are required.

Severity Level 2 means the Service is degraded where Users can access the Service but experience significant difficulties or delays. Service shall be deemed unavailable if a Fault of Severity Level 2 is reported or indentified, whatever is earlier.

Severity Level 2 means important product features are unavailable with no acceptable workaround. Production use of the solution is continuing; however, there is a serious impact on productivity or service levels. Examples of Severity Level 2 include:

Severity Level 2. Moderate An Incident (a) where at least one Software Product’s functionality does not operate or is not robust but where a Workaround exists and the majority of Software Product functions are still useable, (b) Minor function/feature failure that Licensee can easily circumvent or avoid, (c) Licensee's work has minor loss of operational functionality in Licensee’s Software Product related business operations.

Severity Level 2 is defined in Exhibit 2.2 (Product Sustaining Line of Business Description) Section 3.1.1.

Severity Level 2 is an emergency condition which makes the use or continued use of any one or more functions difficult and which cannot be circumvented or avoided on a temporary basis. 38 1.9 "Severity Level 3" is a limited problem condition which is not critical in that no loss of data occurs and which can be circumvented or avoided on a temporary basis.