Severity 3 Service Incident definition

Severity 3 Service Incident a Service Incident which, in the reasonable opinion of the Authority has the potential to: (a) have a major adverse impact on the activities of the Authority which can be reduced to a moderate adverse impact due to the availability of a workaround acceptable to the Authority; or (b) have a moderate adverse impact on the activities of the Authority; Non-exhaustive example: • inability to access data for a class of customers;
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Severity 3 Service Incident a Service Incident which, in the reasonable opinion of Network Rail has the potential to:
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Severity 3 Service Incident means a Service Incident which, in the reasonable opinion of the Authority has the potential to: have a major adverse impact on the activities of the Authority which can be reduced to a moderate adverse impact with the availability of a workaround acceptable to the Authority; or have a moderate adverse impact on the activities of the Authority; Non‑exhaustive example: inability to access data for a class of End Users; A fault that is not Corporate or Curriculum critical and affects a single user; End User’s workstation or software services are unavailable to perform critical work for single End User; and A fault that is not Corporate or Curriculum critical but affects a single department or group of End Users where there is no workaround available.
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Related to Severity 3 Service Incident

  • Severity 2 means the unavailability of an individual resource and redundant capability is not available or exhausted.

  • Critical incident means an occurrence or set of events inconsistent with the routine operation of a facility, service setting, or otherwise routine care of a consumer. Critical incidents specifically include but are not necessarily limited to the following: adverse drug events; self-destructive behavior; deaths and injuries to consumers, staff and visitors; medication errors; residential consumers that are absent without leave (AWOL); neglect or abuse of a consumer; fire; unauthorized disclosure of information; damage to or theft of property belonging to consumers or the facility; other unexpected occurrences; or events potentially subject to litigation. A critical incident may involve multiple individuals or results.

  • Data Incident means a breach of Google’s security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Customer Data on systems managed by or otherwise controlled by Google.

  • serious incident means any incident that directly or indirectly led, might have led or might lead to any of the following:

  • Privacy Incident means a violation or imminent threat of violation of security policies, acceptable use policies, or standard security practices, involving the breach of Personally Identifiable Information (PII), whether in electronic or paper format.

  • Severity 1 means the unavailability of multiple service resources and redundant capability is not available or has been exhausted.

  • Unusual Incident means incidents involving serious illness or accidents, death of an individual, injury or illness of an individual requiring inpatient or emergency hospitalization, suicide attempts, a fire requiring the services of a fire department, an act of physical aggression, or any incident requiring abuse investigation.

  • Unplanned Service Interruption means any Service Interruption where events or circumstances prevent the timely communication of prior warning or notice to the Trader or any affected Customer;

  • Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;

  • Severity means the dollar amount of losses on claims.

  • Denial of Service Attack means an attack intended by the perpetrator to overwhelm the capacity of a "computer system" by sending an excessive volume of electronic data to such "computer system" in order to prevent authorized access to such "computer system".

  • Planned Service Interruption means a Service Interruption that has been scheduled to occur in accordance with schedule 5;

  • Service Interruption means the cessation of electricity supply to an ICP for a period of 1 minute or longer, other than by reason of De-energisation of that ICP:

  • Critical Illness means an illness, sickness or disease or corrective measure as specified in Section 6 of this policy document.

  • service well means a well drilled or completed for the purpose of supporting production in an existing field. Wells in this class are drilled for the following specific purposes: gas injection (natural gas, propane, butane or flue gas), water injection, steam injection, air injection, salt water disposal, water supply for injection, observation or injection for combustion.

  • Service Switching Point (SSP) is a telephone central office switch equipped with a Signaling System 7 (SS7) interface.

  • Discrepancies incident to shipment means any differences (e.g., count or condition) between the items documented to have been shipped and items actually received.

  • Severity Level means the actual impact of a Defect on a user’s operational environment as further described in the table below.

  • Level of service has the meaning set forth in Section 2.02(c).

  • Outage has the meaning set forth in the CAISO Tariff.

  • Reportable Incident means a situation in which a Client has suffered Harm or experienced a Close Call or any Hazard that could lead to Client harm, all in accordance with Schedule “D”, Appendix 4.

  • Network Termination Point (NTP) means the physical point at which a subscriber is provided with access to a public communications network; in the case of networks involving switching or routing, the NTP is identified by means of a specific network address, which may be linked to a subscriber number or name;

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Serious illness means an accident, injury, illness, disease, or physical or mental condition that: poses imminent danger of death; requires inpatient care in a hospital, hospice, or residential medical facility; or requires continuing in-home care under the direction of a physician or health care provider. Related current definitions are summarized in (f) below.

  • Cyber incident means actions taken through the use of computer networks that result in a compromise or an actual or potentially adverse effect on an information system and/or the information residing therein.

  • Service Switching Point (SSP means the telephone Central Office Switch equipped with a Signaling System 7 (SS7) interface.