Designated Technical Support Personnel definition

Designated Technical Support Personnel means the Customer’s technical contacts that are trained subject matter experts on the SaaS System and the Software made accessible therewith and which have been identified in writing to PTC by Customer.
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Designated Technical Support Personnel means the technical contacts that are trained subject matter experts on the Hosted Software and who have been identified in writing to PTC by Customer. The “Downtime Percentage” shall equal the result obtained by dividing (1) the aggregate number of minutes of Transaction Outages during such quarter by (2) the aggregate number of minutes in such quarter.
Sample 1
Designated Technical Support Personnel means the technical contacts that are trained subject matter experts on the Hosted Software and which have been identified in writing to PTC by Customer.
Sample 1

Examples of Designated Technical Support Personnel in a sentence

  • PTC’s technical Managed Services staff are available for support and troubleshooting by phone 24x7 for Severity 0 issues and from 8:00 A.M. to 5:00 P.M. local time where Customer’s Designated Technical Support Personnel is located, Monday through Friday, excluding public holidays and other PTC-observed holidays for non- Severity 0 issues.

  • For other issues, availability is Monday through Friday, 8:00 A.M. to 5:00 P.M. local time where Customer’s Designated Technical Support Personnel is located, excluding public holidays and other PTC-observed holidays.


More Definitions of Designated Technical Support Personnel

Designated Technical Support Personnel means the technical contacts that have been identified in writing to PTC by Customer.
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Related to Designated Technical Support Personnel

  • Support personnel means the staffs that support the Key Personnel.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Supplier Personnel means Supplier’s employees, consultants, agents, independent contractors and Subcontractors.

  • Specified Personnel means the personnel specified in the Contract to provide the Services.

  • Contractor Personnel means Contractor’s employees and subcontractors (as well as any employees or subcontractors of those subcontractors) performing the Services.

  • Contractor Project Manager means the employee identified in a Statement of Work as the Contractor project manager.

  • Provider Personnel means all persons employed or engaged by the Provider together with the Provider’s servants, agents, consultants and Sub-Contractors (and all persons employed by any Sub-Contractor together with the Sub-Contractor’s servants, consultants, agents, Provider’s and Sub-Contractors) used in the performance of its obligations under this Agreement;

  • Service Provider Personnel means and refers to Service Provider employees or subcontractors hired and maintained to perform Services hereunder.

  • Supportive personnel means unlicensed individuals who:

  • Medical support means providing health care coverage for a joint child by carrying health care coverage for the joint child or by contributing to the cost of health care coverage, public coverage, unreimbursed medical expenses, and uninsured medical expenses of the joint child.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Key Project Personnel means the persons named in Schedule I (Key Project Personnel) and any replacement(s) approved by the City in accordance with ARTICLE 7;

  • Medical personnel means those persons assigned, by a Party to the conflict, exclusively to the medical purposes enumerated under subparagraph (e) or to the administration of medical units or to the operation or administration of medical transports. Such assignments may be either permanent or temporary. The term includes:

  • Pharmacy support person means a person, other than a licensed pharmacist, a registered pharmacist-intern, or a registered pharmacy technician, who may perform nontechnical duties assigned by a supervising pharmacist under the pharmacist’s responsibility and supervision.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Therapeutic court personnel means the staff of a mental

  • Project Management Plan means the management plan that (i) sets out a high level workplan to describe the manner in which the Design-Builder will manage the Project, including to address related matters such as traffic management and communications, and (ii) is prepared by or for the Design-Builder and submitted to the Owner;

  • Trained personnel means knowledgeable in the following through instruction and/or practice:

  • Key Personnel means those persons named in the Specification as being key personnel.

  • Emergency medical services personnel means that term as defined in section 20904 of the public health code, 1978 PA 368, MCL 333.20904.

  • Assistive technology service means any service that directly assists a child with a disability in the selection, acquisition, or use of an assistive technology device. The term includes:

  • Key Management Personnel means persons having authority and responsibility for planning, directing and controlling the activities of the Company, directly or indirectly, including any Director (whether executive or otherwise) of the Company;

  • Mobile crisis outreach team means a crisis intervention service for minors or families of minors experiencing behavioral health or psychiatric emergencies.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Vendor Personnel means employees, agents, independent contractors, or any other staff or personnel acting on behalf of or at the direction of Vendor or any Vendor Contractor performing or providing Services or Deliverables under this Agreement.