Assistance calls definition

Assistance calls means calls in which the operator provides assistance or instructions to the customer. Examples include rate quotes, credit requests, trouble reports, dial assistance, and dialing instructions.
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Examples of Assistance calls in a sentence

  • For example, international calls, toll free charges, Directory Assistance calls and taxes related to these calls are automatically charged to your credit balance account.

  • Live operators handling Operator Services and Directory Assistance calls from AT&T local service customers will identify themselves as AT&T operators; where such rebranding is not technically feasible, such live operator response will be provided on an unbranded basis.

  • Upon AT&T's request, and where technically feasible, GTE shall route local Directory Assistance calls, including 411 and (NPA) 555-1212, dialed by AT&T Customers directly to the AT&T platform, unless AT&T requests otherwise pursuant to Section 28.7.2. AT&T shall pay GTE's costs, if any, pursuant to the pricing standards of Section 252(d) of the Act and in such amounts or levels as determined by the Commission for implementation of such routing.

  • Sprint will not provide Directory Assistance under this agreement and will route Directory Assistance calls back to Purchaser for processing.

  • SBC-AMERITECH must convert all CLEC local customer dialed “411” and 555-1212 Directory Assistance calls to an CLEC designated telephone number (i.e., xxx-xxx-xxxx) prior to delivery to the CLEC network.

  • Operator Assisted calls and Directory Assistance calls are also not included with the basic plan.

  • Any Directory Assistance calls sent by the Customer where no rate has been provided shall be invoiced at standard rates.

  • All calls may be subject to a minimum billing period based upon the individual service or calling plan, a service charge for operator handled calls and Directory Assistance calls.

  • The rates for Directory Assistance available to all Domestic Points, where such calls are not placed using a calling card are: Residential: $0.90 per call Business: $0.90 per call Directory Assistance calls placed through a calling card account shall be assessed a $1.50 charge per call.

  • Directory Assistance calls, international long-distance and other premium calls are not included, and will result in additional charges.