Credit Requests. To receive a credit, you must request a credit no later than ten (10) days following the day that the ProsperOps commitment was not met. You must submit your request to xxxx@xxxxxxxxxx.xxx.
Credit Requests. To receive the credit, Customer must specifically request it during the month following the month for which the credit is owed. Customer must provide all dates and times of Server unavailability along with Customer’s account username. This information must be submitted to Summit Hosting’s Connectivity support Department. Summit Hosting will compare information provided by Customer to the Server availability monitoring data that Summit Hosting maintains. A credit is issued if the unavailability warranting the credit is confirmed. NOTWITHSTANDING ANYTHING IN THIS SECTION 2 OR ELSEWHERE IN THIS AGREEMENT TO THE CONTRARY, THE TOTAL CREDIT TO YOU FOR ANY SERVICE SHALL NOT EXCEED 50% OF THE MONTHLY FEES CHARGED FOR THAT SERVICE DURING THE CALENDAR MONTH FOR WHICH THE CREDIT IS TO BE ISSUED. IN ADDITION, YOU SHALL NOT BE ENTITLED TO ANY CREDIT IF YOUR ACCOUNT IS PAST DUE OR SUSPENDED.
Credit Requests. To receive Hosting SLA credits, Synacor must request such credit from Client (based upon monthly reporting to be provided by Client during the monthly service quality meetings) within 30 calendar days from the date the relevant Hosting SLA goal was not met. A credit will be applied only to the month in which the event giving rise to the credit occurred. Outages spanning month-end will be handled as a single outage and credited appropriately. [*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. CONFIDENTIAL TREATMENT REQUESTED EXHIBIT 10.3 SCHEDULE H TO MASTER SERVICES AGREEMENT User Experience [*] The Parties will maintain a persistent visible feedback mechanism on xxxxxxxxxxx.xxx. Client will [*] perform the initial feedback review and analysis. The Parties will evaluate these feedback analyses monthly, and identify and appropriately prioritize projects for improving the products. [*]. Synacor and Client will actively track and report to each other customer experience enhancements. [*] the parties will review customer experience projects implemented [*]. Projects should be associated with corresponding customer feedback [*] when applicable. Synacor and Client will incorporate customer experience and retention metrics in a standard scorecard that will be reviewed [*]. [*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. CONFIDENTIAL TREATMENT REQUESTED EXHIBIT 10.3 SCHEDULE I1 TO MASTER SERVICES AGREEMENT List of Competitors [*] [*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. CONFIDENTIAL TREATMENT REQUESTED EXHIBIT 10.3 SCHEDULE I2 TO MASTER SERVICES AGREEMENT List of Competitors Suppress ads and paid search results from the following Client competitors: [*] [*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. CONFIDENTIAL TREATMENT REQUESTED EXHIBIT 10.3 EXHIBIT A Supplier Acknowledgement and Certification Corporate ethics and Compliance Program CenturyLink has adopted various policies and procedures that govern CenturyLink and its employees’ interaction with its contractors and vendors. The general intent of ...
Credit Requests. 3 2B.03 CONDITION: NO DEFAULT.........................................3 2B.04 CONDITION: PURPOSE............................................4 2B.05 INTEREST.......................................................4 2B.06
Credit Requests. Density has no obligation to monitor the Covered Services, provide any Downtime reporting, or automatically issue any credits. If Customer believes a credit is due under this SLA, Customer can initiate a review by contacting Density at xxxxxxx@xxxxxxx.xxx (“Credit Request”). All Credit Requests must be submitted within seven (7) calendar days of the end of the month for which Customer is seeking a credit (“Credit Request Window”). Credit Requests will not be considered if they are received outside the Credit Request Window. Credit Requests will be promptly reviewed by Density.
Credit Requests. If Client believes the SL Commitment has not been met in a Service Period, in order to receive a Service Credit Client must send a request via email xxxxxxx@xxxxxxx.xxx no later than sixty (60) days after the end of the applicable Service Period. The email must include dates, times and descriptions of each instance of Downtime, and any supporting calculations. All properly submitted credit requests will be verified against zingFit’s logs and system records.
Credit Requests. To receive the credit, Customer must specifically request it no later than thirty (30) days following the month for which the credit is owed. Customer must provide all dates and times of Server unavailability along with Customer’s account username. This information must be submitted to AG2’s Support Department. AG2 will compare information provided by Customer to the server availability monitoring data that AG2 maintains. A credit is issued if the unavailability warranting the credit is confirmed. NOTWITHSTANDING ANYTHING IN THIS SECTION 3 OR ELSEWHERE IN THIS AGREEMENT TO THE CONTRARY, THE TOTAL PERFORMANCE CREDIT TO CUSTOMER UNDER THIS SLA SHALL NOT EXCEED 10% OF THE MONTHLY FEES CHARGED FOR THE SERVICE DURING THE CALENDAR MONTH FOR WHICH THE PERFORMANCE CREDIT IS TO BE ISSUED. IN ADDITION, CUSTOMER SHALL NOT BE ENTITLED TO ANY PERFORMANCE CREDIT IF CUSTOMER’S ACCOUNT IS PAST DUE OR SUSPENDED.
Credit Requests. 18 (a) Credit Requests Executed by the Borrower............................................. 18 (b) Requests for Revolving Credit Borrowing Deemed Given................................. 19 2.3
Credit Requests. Each Revolving Credit Loan shall be made upon request of a Borrower in accordance with clause (a) below or upon a request deemed to be made pursuant to clause (b) below:
Credit Requests. In order to receive a credit under this SLA, Retailer must request the credit in writing as instructed by NewStore, no later than ten days following the event giving rise to the credit. A credit request must include a description of the Performance Promise failure, including the dates and time intervals of the failure. NewStore may request additional information in its evaluation of the credit request and may deny the request where there is insufficient evidence of a performance failure. Subject to NewStore’s verification, NewStore will apply the appropriate credit to the Fees payable in a future invoice issued to Retailer and in any event no later than ninety days after Retailer’s initial notice.
