Workshop design. When PCWA commenced the delivery of ACP workshops three years ago, the focus was on the completion of forms for Enduring Powers of Attorney, Enduring Powers of Guardianship and Advance Health Directives. With this in mind, PCWA recruited expert speakers from the Office of the Public Advocate, Public Trustee, Health Department and Silver Chain. However, it became increasingly apparent that many participants were not ready to complete these forms but were more interested to engage in a facilitated conversation about why planning was desirable for end-of-life, what processes were available, which of these processes was most appropriate for them and how to begin these important conversations with family, friends and health providers. In response to the complexity of the workshop information that PCWA was presenting, and in recognition that many of our participants were older, a Components of ACP pie chart was developed to provide a high level summary (Figure 1). This model has been keenly embraced by our participants who have been invited to begin at the “having the conversation” component and work anti-clockwise from there.
Workshop design. 2.1. What did you like about the overall design and structure of the course? Good organization Good and efficient structure (combination of theory and practice), which made the course interesting and contributed to the involving of all stakeholders Productive collective discussion of the topic Group work Field work Sharing of countries’ experience Consecutive approach and training New knowledge on disaster risk reduction
Workshop design. The workshop begins with an overview of the day's activities, discussion of agreements and logistics, and reading of a short passage, followed by self-introductions and check-in (40 minutes total). Content segments then cover the fundamentals of needs (85 minutes), self- empathy (25 minutes), feelings (20 minutes), observations (30 minutes), requests (60 minutes), and empathy (65 minutes). The workshop closes with a final participant check-out and sharing from the day's experience (35 minutes). Each content topic is introduced with a short, didactic presentation. Some are demonstrated through role-play. Participants are then given an exercise to do in dyads or small groups, after which the group reconvenes as a whole for "harvesting" learning from the exercise. Seven handouts were produced to support the workshop: Feelings and Needs List; Needs Exercise: Needs or Strategies; Self Empathy Process; Thoughts Not Feelings; Doable Request Exercise: Demands versus Requests; Definition and Elements of Empathy; and Behavior that Masquerades as Empathy. Logic Model Figure 1 illustrates the logic underlying the Collaborative Communication workshop. The program rests on the assumptions that people are compassionate by nature; that fundamental human needs are universal; and that individuals employ communication and action strategies that they believe will help them get their needs met. The tools the program offers reflect and reinforce these principles and provide guidance for operationalizing them in daily life.
