Understanding the Unique Nature of Citizens Property Insurance Corporation. A thorough understanding of the unique nature of Citizens is critical to effective representation of Citizens. Citizens is a governmental entity and an integral part of the state under section 627.351 (6), Florida Statutes. It is not a private insurance company. Its Board of Governors is appointed by the State’s Governor, Chief Financial Officer, Senate President and House Speaker. It is subject to the chapter 119 public records law and record retention requirements. It does follow chapter 286, Florida Statutes, and sunshine law requirements. Citizens’ enabling statute grants immunity for all causes of action against Citizens, as follows: There shall be no liability on the part of, and no cause of action of any nature shall arise against, any assessable insurer or its agents or employees, the corporation or its agents or employees, members of the board of governors or their respective designees at a board meeting, corporation committee members, or the office or its representatives, for any action taken by them in the performance of their duties or responsibilities under this subsection. Such immunity does not apply to:
Understanding the Unique Nature of Citizens Property Insurance Corporation. A thorough understanding of the unique nature of Citizens Property Insurance Corporation (Citizens) is critical to effective representation of Citizens and its insureds. Citizens is committed to maintaining a versatile legal services plan that encourages superior customer service, quality file handling, exceptional legal representation and responsible cost control. Citizens’ Guidelines for Claims & Litigation Legal Services is a manual intended to bring flexible uniformity to the handling of all matters in which legal services are necessary. These Guidelines are centered on teamwork and flexibility to ensure effective and efficient legal representation on behalf of Citizens and its insureds in a third-party matter. The Guidelines focus on early evaluation and planning, ongoing communication, a clear delineation of responsibilities and appropriate use of legal services. The goal is to identify the most effective and efficient case plan and invest resources accordingly. Through teamwork, joint accountability and commitment to the overall ideals of Citizens Property Insurance Corporation, we strive to achieve superior customer service, effective relationships with the Firms representing Citizens and its insureds in third-party matters and fiscally responsible management of matters involving legal services. Our Vision As a government entity fulfilling a public purpose, Citizens aspires to provide insurance products and services that meet the needs of Florida property owners who are, in good faith, entitled to obtain coverage through the private market but are unable to do so. We strive to reduce the financial burden on all Floridians by being good stewards of the premium funds entrusted to us. In all that we do, we will conduct ourselves with the highest level of ethical behavior. Our Corporate Mission Efficiently provide property insurance protection in Florida to those who are, in good faith, entitled to obtain coverage through the private market but are unable to do so, while also providing levels of customer service that are comparable to the standards of the private market. Our Values In accomplishing our mission, we embrace the following values: • Public Service: We support the private marketplace, providing quality services to our customers and being there when Florida policyholders need us. • Integrity: We embrace our values and code of ethics with pride. • Respect: We are polite, courteous and respect one another and those we serve. • Responsiveness: ...
