System Performance Reports Clause Samples
The System Performance Reports clause requires one party, typically the service provider, to regularly deliver detailed reports on the operational status and performance metrics of a system. These reports may include data such as uptime statistics, response times, error rates, and any incidents affecting system availability or reliability. By mandating the provision of such reports, the clause ensures transparency and enables the other party to monitor compliance with agreed service levels, thereby helping to identify and address performance issues proactively.
System Performance Reports. In addition to reports described in the previous Sections, Provider will report on: - Overall voice, data and video network availability by site. - Information pertinent to identifying the source of any unauthorized attempt, whether successful or unsuccessful, to gain access to any of these systems.
System Performance Reports. Vendor shall provide reports to Elevance Health setting forth measurements of System Uptime, Scheduled Downtime and Unscheduled Downtime and a calculation of System Availability for the relevant preceding month. If Elevance Health disagrees with any measurement or other information set forth in any such report, it must so inform Vendor in writing, provided that the accuracy of any such report shall be deemed conclusive unless such notice is provided by Elevance Health. Any such notice must indicate specific measurements in dispute and must include a detailed description of the nature of the dispute. Vendor and Elevance Health agree to attempt to settle any such disputes regarding System Availability and/or related measurements in a timely manner by mutual good faith discussions.
System Performance Reports. At Customer request, Kyriba shall provide reports to Customer setting forth a calculation of System Availability for the relevant preceding period. If Customer disagrees with any measurement or other information set forth in any such report, it must so inform Kyriba in writing within ten (10) business days after receipt thereof, provided that the accuracy of any such report shall be deemed conclusive unless such notice is provided by Customer. Any such notice must indicate specific measurements in dispute and must include a detailed description of the nature of the dispute. Kyriba and Customer shall in good faith work together to settle any such disputes regarding System Availability and/or related measurements in a timely manner.
System Performance Reports. Vendor will provide system performance reports to the Anthem contact specified below (or if no contact is specified, to the Notice address set forth in the Agreement), setting forth measurements of System Uptime, Scheduled Downtime and Unscheduled Downtime and a calculation of System Availability for the relevant preceding month. Such reports shall be provided by Vendor on a monthly basis, no later than 15 days past the previous month. If Anthem disagrees with any measurement or other information set forth in any such report, it must so inform Vendor in writing, provided that the accuracy of any such report shall be deemed conclusive unless such notice is provided by Anthem. Any such notice must indicate specific measurements in dispute and must include a detailed description of the nature of the dispute. Vendor and Anthem agree to attempt to settle any such disputes regarding System Availability and/or related measurements in a timely manner by mutual good faith discussions.
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System Performance Reports. Client agrees that WellSky’s monitoring and measurement method and standard Availability reports are the sole and exclusive methods of measuring Availability under this Exhibit. No other measure shall be accepted unless validated, and mutually agreed to in writing by both Parties before implementation.
System Performance Reports. Upon explicit written request of the Customer, the Vendor will provide reports to Customer on a quarterly basis setting forth a calculation of System Availability for the relevant preceding quarter. If Customer disagrees with any measurement or other information set forth in any such report, it must so inform the Vendor in writing within five (5) calendar days after receipt thereof, provided that the accuracy of any such report shall be deemed conclusive unless such notice is provided by Customer. Any such notice must indicate specific measurements in dispute and must include a detailed description of the nature
System Performance Reports. In addition to reports described in the previous sections, the Contractor will report on the following:
1. Availability chart showing voice, data and video network availability by month and city based distribution site.
2. Information pertinent to identifying the source of any unauthorized attempt, whether successful or unsuccessful, to gain access to any State system at the time of the incident. Provide monthly “roll-up” reports regarding this activity to the State Security Office.
3. Scheduled and non-scheduled service outages. Use of root cause reporting and SDM to identify the duration, service affected (i.e., network), location (region, city, building), reason for outage departments affected and the estimated number of customers impacted by the outage.