Visit Wait Time Clause Samples

Visit Wait Time. At least 85% of patients receiving Online Health Services from clinical professionals associated with the Amwell Medical Group (“AMG Professional”) during each calendar month will have a wait time of under 30 minutes to see an AMG Professional who provides primary care. For clarity, (i) patients who choose to enter the waiting room of a specific AMG Professional who is with another patient and that they would like to wait for are not counted in the wait time calculation, (ii) the wait time begins once a patient clicks “Connect,” (iii) the guarantee shall only apply to the extent Anthem has more than one hundred (100) consultations on the platform in a calendar month, (iv) the foregoing SLA shall not apply in the event of a national or state declared emergency or other force majeure and (v) the foregoing SLA does not apply to Managed Medicaid beneficiaries. For clarity, connecting with a support person shall not be deemed “seeing an AMG Professional” for purposes of the wait time calculation.