Settlement of Complaints. 15.1 Any complaint and/or difference of opinion, which involves the application or interpretation of the terms of this Agreement, shall be handled in the following manner:
Settlement of Complaints. All employees must attempt to settle any complaint or dispute directly with their immediate supervisor before proceeding with the Grievance Procedure. CUPE Local 358 -and -The Owners, Strata Plan VIS 1601
Settlement of Complaints. GRIEVANCE PROCEDURE
Settlement of Complaints. In cases of objections on the ground of defective quality, HAMELN shall rework or replace at its own discretion the faulty Product as soon as practicable and free of charge, but in no case longer than the normal lead time for such Product. Shortfalls in quantities delivered and quantitative deficiencies shall be made up free of charge. Parties agree that in the event that HAMELN does not acknowledge the defect of such Product which LICENSEE has found to be defective, the Parties shall endeavor to settle such disagreement amicably and constructively between themselves. In the event that the Parties fail to agree within four (4) weeks after HAMELN’s receipt of the notice of defects, the Parties agree to nominate an independent, reputable laboratory, acceptable to both Parties, which shall examine representative examples taken from such consignment, using the methods of analysis laid down in the Registration Dossier or as otherwise agreed upon by both Parties, and the result shall be binding on both Parties. The charges for such examination shall be borne by the Party not prevailing in such dispute.
Settlement of Complaints. Section 1. It is recognized that on occasion a complaint may arise between the Employer and the Union concerning the meaning of application of or compliance with any Article or Section of this Agreement. Such complaints may arise because of an honest difference of opinion, an error in judgment, an oversight, a misinterpretation or from countless other ways in which there was no intent to cause a misunderstanding. The Employer and the Union desire that such differences be promptly settled so that efficiency may not be interrupted, and morale and earnings of employees shall not be impaired.
