Rejection of complaint. 19.1. In case the Client had been notified in advance by the Trading Platform internal mail or some other way of routine maintenance on the Server, complaints made in regard to any unexecuted Instructions or Requests which are given during such a maintenance period are not accepted. The fact that the Client has not received a notice shall not be a reason to file a complaint.
Rejection of complaint. 19.1. In case the Client had been notified in advance by the Trading Platform internal mail or some other way of routine construction on the Server, complaints made in regard to any unexecuted Instructions or Requests which are given during such a construction period, are not accepted. The fact that the Client has not received a notice shall not be a reason to file a complaint. 19.2. Complaints regarding Order execution time are not accepted. 19.3. No Client complaints will be accepted in regard to the financial results of the orders opened or closed using temporary excess Free Margin on the Trading Account gained as a result of a profitable position (cancelled by the Company afterwards) or opened at an Off-market quote (Spike) or by any other reason. 19.4. In regard to all Disputes any references by the Client to the Quotes of other companies or information systems can not be taken into account. 19.5. The Client acknowledges that he/she will not be able to manage the position while the Dispute in regard to this position is being considered and no complaints in regard to this matter are accepted. 20. Force majeure 20.1. The Company may, in its reasonable opinion, determine that a Force Majeure Event exists, in which case the Company will, in due course, take reasonable steps to inform the Client. A Force Majeure Event includes without limitation: 20.2. Any act, event or occurrence (including, without limitation, any strike, riot or civil commotion, terrorism, war, act of God, accident, fire, flood, storm, interruption of power supply, electronic, communication equipment or supplier failure, civil unrest, statutory provisions, lock-outs) which, in the Company’s reasonable opinion, prevents the Company from maintaining an orderly market in one or more of the Instruments; 20.3. The suspension, liquidation or closure of any market or the abandonment or failure of any event to which the Company relates its Quotes, or the imposition of limits or special or unusual terms on the trading in any such market or on any such event.
Rejection of complaint. When the University Contract Administrator believes that a Request for Mediation is based on a frivolous complaint or that the Request for Mediation inadequately describes the complaint, in all cases except those involving a proposal of discipline, s/he may petition the Grievance Committee to dismiss the complaint prior to the start of mediation provided such request is directed to the Co-Coordinators in writing within seven (7) days’ receipt of the Faculty Member’s Request for Mediation. The petition shall not exceed three (3) pages, a copy of which shall be provided by the University Contract Administrator to the Faculty Member and to the AAUP simultaneous with transmittal to the Co-Coordinators. The Faculty Member shall have seven (7) days from receipt of the petition to provide a written response, addressed to the Co- Coordinators. Upon receipt of the University Contract Administrator’s petition, the Grievance Committee Co-Coordinators and one (1) Academic Unit Head, chosen jointly by the Co-Coordinators from the Academic Unit Head pool, shall constitute a committee to decide whether or not to reject the complaint. The committee shall issue a decision within fourteen (14) days of receiving the Faculty Member’s response, or within twenty-one (21) days’ receipt of the University Contract Administrator’s petition if the Faculty Member did not submit a response. The three-person committee’s decision is by majority vote; its decision cannot be appealed.
