Outage Time Sample Clauses

The Outage Time clause defines the periods during which a service or system is unavailable due to maintenance, technical issues, or other specified reasons. It typically outlines how outages are measured, what constitutes a reportable outage, and any exclusions such as scheduled maintenance windows. This clause is essential for setting clear expectations between parties regarding service availability and helps manage accountability and remedies in the event of downtime.
Outage Time. Excluding Outages caused by the factors listed below, outage time (“Outage Time”) is the total time in a month that a Customer’s Access Port is unable to transmit or receive IP traffic, and Outage Time is measured from the time a trouble ticket is opened to the time a problem is repaired. Outage Time does not include outages of less than 60 seconds duration, or time attributed to Customer’s delay in responding to requests from ▇▇▇▇▇▇▇▇▇.▇▇▇ for assistance to repair an outage. Outage Time will not include outages caused by: a. Failure of any component not included in subsection 2 above b. Failure of Customer provided local access to facilities used to access the ▇▇▇▇▇▇▇▇▇.▇▇▇ IP network c. Scheduled maintenance from 12:00 a.m. – 6:00 a.m. CST d. Failure of any components beyond the IP side of a network-to-network interface (“NNI”) e. Failure of any components ▇▇▇▇▇▇▇▇▇.▇▇▇ cannot repair because Customer fails to respond to requests for access f. Failure of any components ▇▇▇▇▇▇▇▇▇.▇▇▇ cannot repair because Customer facilities are inaccessible g. Trouble tickets resolved as No Trouble Found (NTF) h. Force majeure events under the CSA i. Customer’s negligence or willful misconduct or the negligence or willful misconduct of others using Services under the CSA j. Lateral Exchange Network Services
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Outage Time. Excluding Outages caused by the factors listed below, outage time (“Outage Time”) is the total time in a month that a Customer’s Port is unable to transmit or receive IP traffic, and Outage Time is measured from the time EPB Fiber Optics opens a trouble ticket to the time a problem is repaired. Outage Time does not include outages of less than 60 seconds duration, or time attributed to Customer’s delay in responding to requests from EPB Fiber Optics for assistance to repair an outage. Outage Time will not include outages caused by: (A) Failure of any component not included in the subsection 2.2 above (B) Failure of Customer-provided local access facilities used to access the IP Network (C) Scheduled maintenance from 12:00 a.m. (midnight) – 6:00 a.m., local time at site (D) Failure of any components beyond the IP side of a network-to-network interface (“NNI”) (E) Failure of any components EPB Fiber Optics cannot correct because Customer fails to respond to requests for access or customer’s facilities are otherwise inaccessible (F) Troubles resolved as “No Trouble Found” (G) Force majeure events under the Agreement (H) Customer’s negligence or willful misconduct or the negligence or willful misconduct of others using services under the Agreement; or (I) Lateral Exchange Network Service.
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Outage Time. Excluding Outages caused by the a. Failure of any component not included in the subsection 2.2 above b. Failure of Customer-provided local access facilities used to access the Network c. Scheduled maintenance from 12:00 a.m. (midnight) and 6:00 a.m., local time at site on both sides of connection up to two hours in a Customer Care Representative within thirty (30) days of Customer’s receipt of EPB Fiber Optics’ invoice for that billing month. Once EPB Fiber Optics verifies that the actual Service Level Standards are below the committed levels in any given billing month, EPB Fiber Optics will calculate the cumulative total Outage Time for the specific billing month and will issue a service credit (“Service Credit”) to Customer that will appear on Customer’s monthly invoice. The Service Credit will equal the applicable amount from the table below. Service Credits will not exceed the limits in Section 4. Less than or equal to one (1) hour One (1) Day’s Service Credit Greater than one (1) hour one (1) Day’s service Credit plus one (1)-Day Ser- vice Credit for each Whole hour of Outage Time in excess of one (1) hour *1-Day Service Credit is equal to 1/30 of the monthly recurring charge for the affected Port in the applicable month (N-Days Service Credit is equal to 1-Day Service Credit multiplied by N, where N is the number of Days of Service Credit).
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Outage Time. Excluding outages caused by the factors listed below, outage time ("Outage Time") is the total time in a month that a Customer's Port is unable to transmit or receive High Level Data Link Control ("HDLC") traffic. Outage Time is measured from the time Sprint opens a IP Port Availability Performance Guarantee Rev. 10/23/98 Sprint Proprietary Information trouble ticket to the time a problem is repaired. Outage Time does not include outages of less than 60 seconds duration, or time attributed to Cust▇▇▇▇'▇ ▇elay in responding to Sprint's requests for assistance to repair an outage. Outage Time will not include outages caused by: (A) failure of any component not included in subsection 2.2 above; (B) failure of Customer-provided local access facilities used to access the Sprint IP Network; (C) scheduled maintenance from 12:00 A.M. - 6:00 A.M., Local time at site, Mondays for Internet, Wednesdays for Intranet. Refer to http://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇ ▇▇▇ current schedule; (D) failure of any components beyond the 1P side of a network-to-network interface ("NNI"); (E) failure of any components on the Frame Relay side of an IP-Frame Relay Gateway Service or the ATM side of an IP-ATM Gateway Service; (F) failure of any components that Sprint cannot correct because Customer is inaccessible; (G) troubles resolved as "No Trouble Found"; (H) force majeure events; (I) Customer's negligence or willful misconduct or the negligence or willful misconduct of others authorized by Customer to use the IP Products and Services; or (J) lateral Exchange Network Service.
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Outage Time. Excluding Outages caused by the factors listed below, outage time (“Outage Time”) is the total time in a month that a Customer’s Port is unable to transmit traffic, and Outage Time is measured from the time EPB Fiber Optics opens a trouble ticket to the time a problem is repaired. Outage Time does not include outages of less than 60 seconds duration, or time attributed to Customer’s delay in responding to requests from EPB Fiber Optics for assistance to repair an outage. Outage Time will not include outages caused by: a. Failure of any component not included in the subsection 2.2 above b. Failure of Customer-provided local access facilities used to access the Network c. Scheduled maintenance from 12:00 a.m. Optics will calculate the cumulative total Outage Time for the specific billing month and will issue a service credit (“Service Credit”) to Customer that will appear on Customer’s monthly invoice. The Service Credit will equal the applicable amount from the table below. Service Credits will not exceed the limits in Section 4. Less than or equal to one (1) hour One 1-Day’s Service Credit Greater than one (1) hour one 1-Day’s service Credit plus one 1-Day Ser- vice Credit for each Whole hour of Outage Time in excess of one (1) hour *1-Day Service Credit is equal to 1/30 of the monthly recurring charge for the affected Port in the applicable month (N-Days Service Credit is equal to 1-Day Service Credit multiplied by N, where N is the number of Days of Service Credit).
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Related to Outage Time

  • WASH-UP TIME 37.01 Where the Employer determines there is a clear-cut need, wash-up time, to a maximum of ten (10) minutes immediately before the end of a work period, will be permitted.

  • Break Time For daily work assignments of six or more hours, permanent and probationary employees (except bus drivers and bus aides) shall be entitled to one 15-minute break for each half of the work assignment. For work assignments of less than six hours, such employees shall be entitled to one 15-minute break. Employees who spend a majority of the workday working with a Video Display Terminal (VDT) shall be permitted to perform other job-related duties (i.e., work not involving use of a VDT) 10 continuous minutes out of each hour. Such time shall not be cumulative and shall be in addition to break time established above.

  • Show Up Time An employee who reports to work in the usual manner without having been notified that there is no work available and is sent home because of lack of work before having worked four (4) hours shall receive a minimum of four (4) hours pay at their prevailing hourly rate. The employee shall also receive their full accommodation allowance if and when applicable. Each employee must inform the Employer of a means of being contacted on short notice. If an attempt is made by the Employer at least two (2) hours before the employee’s shift commences by way of the contact information provided, in an effort to inform the employee of a lack of work, and the Employer is unable to do so, the employee will not be entitled to show up time.

  • Crib Time (i) When an Employee is required to work overtime after the usual ceasing time for the day or shift for two hours or more, he/she shall be allowed to take, without deduction of pay, a crib time of twenty minutes in duration immediately after such ceasing time and thereafter, after each four hours of continuous work, he/she shall be allowed to take also, without deduction of pay, a crib time of 30 minutes in duration. (ii) In the event of an Employee remaining at work after the usual ceasing time without taking the crib time of twenty minutes and continuing at work for a period of two hours or more, he/she shall be regarded as having worked twenty minutes more than the time worked and be paid accordingly.

  • Flex Time Agencies shall, where practicable, establish flex time work schedules for their employees. Such flex time work schedules shall guarantee the Employer's ability to provide services, to meet all workload demands as defined by the Employer, and to the extent practicable, meet employees' personal scheduling preferences. Approval of such requests shall not be unreasonably denied.