Outage Time. Excluding Outages caused by the factors listed below, outage time (“Outage Time”) is the total time in a month that a Customer’s Port is unable to transmit traffic, and Outage Time is measured from the time EPB Fiber Optics opens a trouble ticket to the time a problem is repaired. Outage Time does not include outages of less than 60 seconds duration, or time attributed to Customer’s delay in responding to requests from EPB Fiber Optics for assistance to repair an outage. Outage Time will not include outages caused by:
Appears in 4 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement – Vlan Services
Outage Time. Excluding Outages caused by the factors listed below, outage time (“Outage Time”) is the total time in a month that a Customer’s Port is unable to transmit or receive IP traffic, and Outage Time is measured from the time EPB Fiber Optics opens a trouble ticket to the time a problem is repaired. Outage Time does not include outages of less than 60 seconds duration, or time attributed to Customer’s delay in responding to requests from EPB Fiber Optics for assistance to repair an outage. Outage Time will not include outages caused by:
Appears in 2 contracts
Outage Time. Excluding Outages outages caused by the factors listed below, outage time (“Outage Time”) is the total time in a month that a Customer’s Port port is unable to transmit traffic, and Outage Time is measured from the time EPB Fiber Optics opens a trouble ticket to the time a problem is repaired. Outage Time does not include outages of less than 60 sixty (60) seconds duration, or time attributed to Customer’s delay in responding to requests from EPB Fiber Optics for assistance to repair an outage. Outage Time will not include outages caused by:
Appears in 2 contracts
Outage Time. Excluding Outages caused by the factors listed below, outage time (“Outage Time”) is the total time in a month that a Customer’s Access Port is unable to transmit or receive IP traffic, and Outage Time is measured from the time EPB Fiber Optics opens a trouble ticket is opened to the time a problem is repaired. Outage Time does not include outages of less than 60 seconds duration, or time attributed to Customer’s delay in responding to requests from EPB Fiber Optics XxxxXxxxx.Xxx for assistance to repair an outage. Outage Time will not include outages caused by:
Appears in 1 contract
Samples: Commercial Services Agreement
