KPI Measures Clause Samples
The KPI Measures clause defines the specific key performance indicators (KPIs) that will be used to assess the performance of a party under the agreement. It typically outlines the metrics, targets, and methods for measuring performance, such as response times, quality standards, or delivery rates. By clearly establishing how success will be evaluated, this clause ensures both parties have a shared understanding of expectations and provides a basis for monitoring compliance and addressing underperformance.
KPI Measures. Each Measurement Period, Amdocs shall summarize the average response time for the Wholesale trail files delivered to Sprint. Individual KPI BGYR State [**] Blue [**] Green [**] Yellow [**] Red [**] Amdocs 46 SLA Management
KPI Measures. The Individual KPI BGYR State shall be the least favorable BGYR State with respect to Amdocs’ VAD (Fulfillment) Timeliness performance for all subscriber orders. Set forth below is a chart depicting the KPI measures and the related BGYR States. [**] Individual KPI BGYR State [**] Blue [**] Green [**] Yellow [**] Red [**] Amdocs 74 SLA Management
5. SAS
KPI Measures. Set forth below is a chart [**]. KPI BGYR State [**] Blue [**] Green [**] Yellow [**] Red [**] Amdocs 73 SLA Management
4. VAD
KPI Measures. During each Measurement Period, Amdocs shall deliver [**] per table below. Individual KPI BGYR State [**] [**] Blue [**] [**] Green [**] [**] Yellow [**] [**] Red [**] [**] Amdocs 46 SLA Management Document Number: document_center\0 Creation Date: September XX, 2012 Author: Amdocs Service Level Management Team & Sprint Vendor Management Team Last Edit Date: October 1, 2012 File Name: Sprint_Amdocs_Schedule_C2_Postpaid_FINAL Implementation Date: Sprint Sign-off Date: Amdocs Sign-off Date:
KPI Measures. 4.5.1 The Service Provider shall be responsible for all data to be accurately produced for the KPIs provided.
4.5.2 In such cases where the Service Provider believes there are mitigating circumstances to the KPI failure, the Service Provider may present to the GLA reasons why any such failure has occurred and what actions shall be taken to rectify it in the future. The GLA may, at its absolute discretion and without prejudice to its other rights under this contract, consider such presentations and may, at its absolute discretion, elect to waive all or part of the service failure consequences.
KPI Measures. 4.4.1 Where the Service Provider is reporting within the Green service band as set out in Table 1, this denotes a target met/ exceeded (“Acceptable Service Level”);
4.4.2 Where the Service Provider is reporting within the Amber service band as set out in Table 1, this denotes a minor KPI failure and requires a plan to address the impact of, and prevent the reoccurrence of, a service failure;
4.4.3 In the event that the Service Provider commits a minor KPI failure against the following three (3) KPIs recurringly:
KPI Measures. During each Measurement Period, Amdocs shall deliver [**] per table below. Individual KPI BGYR State [**] [**] Blue [**] [**] Green [**] [**] Yellow [**] [**] Red [**] [**] Amdocs 47 SLA Management SCHEDULE D1 CHARGES [EXPIRING AS OF JANUARY 31, 2014] CAPITALIZED TERMS USED HEREIN NOT OTHERWISE DEFINED WILL HAVE THE MEANING SET FORTH IN THE AGREEMENT.
KPI Measures. Each Measurement Period, Amdocs shall summarize the average response time for the Wholesale trail files delivered to Sprint. Individual KPI BGYR State [**] Blue [**] Green [**] Yellow [**] Red [**] Amdocs 42 SLA Management Document Number: document_center\0 Creation Date: September XX, 2012 Author: Amdocs Service Level Management Team & Sprint Vendor Management Team Last Edit Date: October 1, 2012 File Name: Sprint_Amdocs_Schedule C2_Prepaid_FINAL Implementation Date: Sprint Sign-off Date: Amdocs Sign-off Date: