CREDITABLE PERFORMANCE SPECIFICATION Sample Clauses
CREDITABLE PERFORMANCE SPECIFICATION. Specification: Defect Quantity and Severity Definition: The quantity and severity of Issues discovered in the Customized Product and Amdocs Services during ongoing operations where a ticket has been submitted via the ticketing interface. [**]. CPS Formula: [**]. Measurement Period: Monthly Data Source: Amdocs ticketing system Frequency of Collection: Continuous Special Exclusions: [**]
CREDITABLE PERFORMANCE SPECIFICATION. Specification: Disaster Recovery Definition: Time to recover online system in an event of a disaster based on the following. [**]. Confidential Materials omitted and filed separately with the Securities and Exchange Commission. A total of two pages were omitted. Measurement Calculation [**] CPS Formula: [**] Measurement Period: Each Data Source: Amdocs Disaster Recovery logs Frequency of Collection: Throughout Disaster Recovery Special Exclusions: N/A
CREDITABLE PERFORMANCE SPECIFICATION. Specification: UAT E2E Environment Availability Definition: UAT E2EAT1 and E2EAT2 Environment Availability has been defined as the hours of [**]. Confidential Materials omitted and filed separately with the Securities and Exchange Commission. A total of two pages were omitted. CPS Formula: [**] [**] Measurement Period: Calendar Month Data Source: Amdocs automated management tool Frequency of Collection: Continuous Special Exclusions: [**]
CREDITABLE PERFORMANCE SPECIFICATION. Specification: Provisioning Time Definition: The time required to process a Valid Provisioning Transaction. CPS Formula: [**] Measurement Period: Calendar month Data Source: Switch Control Reports Frequency of Collection: Daily (7 days per week) Special Exclusions: [**], [**]
CREDITABLE PERFORMANCE SPECIFICATION. Specification: Billable CDR Missed Quantity Definition: The number of billable CDRs (CDRs with revenue attached) that were subject to processing and Billing that were not processed (“Missed CDRs”) by Amdocs. CPS Formula: [**]. Measurement Period: Calendar Month Data Source: Billing Frequency of Collection: Continuous Special Exclusions: [**].
CREDITABLE PERFORMANCE SPECIFICATION. Specification: APRM Event Processing Definition: Daily event files must be processed in less than [**]. CPS Formula: [**] Measurement Period: Calendar Month Data Source: APRM Reports Frequency of Collection: Continuous Special Exclusions: N/A
CREDITABLE PERFORMANCE SPECIFICATION. Specification: iCare/sView Synchronization Time Definition: Bi-direction synchronization time between iCare and sView. CPS Formula: [**] Measurement Period: Calendar month Data Source: Amdocs Tracking Tool Frequency of Collection: Continuous Special Exclusions: [**]
CREDITABLE PERFORMANCE SPECIFICATION. Specification: CSM Response Time Definition: The amount of time required for a requested CBF Transaction to be completed. This CPS applies to that portion of transaction processing for which Amdocs is responsible. CPS Formula: [**] [**] [**] [**] [**] [**] Measurement Period: Calendar Month Data Source: Amdocs data collection tool Frequency of Collection: Continuous Special Exclusions: [**]. Confidential materials omitted and filed separately with the Securities and Exchange Commission. A total of one page was omitted.
CREDITABLE PERFORMANCE SPECIFICATION. Specification: SNAP Response Time Definition: The amount of time required for a requested SNAP CBF Transaction to be completed. This CPS applies to that portion of transaction processing for which Amdocs is responsible. CPS Formula: [**] [**] [**] [**] Measurement Period: Calendar Month Data Source: Amdocs Performance Analyzer Tool Amdocs shall not change or redesign the Performance Analyzer Tool without written approval from Sprint. Subject to the preceding sentence, changes to the Performance Analyzer Tool will be reflected in the Impact Assessment Document for future release and will be supplied to Sprint. Weighting: [**] Frequency of Collection: Continuous Special Exclusions: [**].
CREDITABLE PERFORMANCE SPECIFICATION. Specification: iCare Synchronization Time Definition: Ensemble to iCare Application database synchronization time CPS Formula: [**] Measurement Period: Calendar month Data Source: Amdocs Tracking Tool Frequency of Collection: Continuous Special Exclusions: [**]