INSTALLATION OF THE SERVICES. 7.1 Upon the Customer’s readiness for the provision of the Services pursuant to Clause 6, the parties shall fix an appointment (at a mutually agreed date and time pursuant to Clause 7.2 below) allowing REDtone and/or its authorised representative and/or registered contractor (“REDtone’ Installer”) to perform the installation of the Services including the Leased Equipment at the Customer’s Designated Address for installation. The Customer consents to REDtone and/or REDtone’ Installer to perform all required and necessary works including the cabling and wiring work for the installation of the Services and the Leased Equipment at the Designated Address.
INSTALLATION OF THE SERVICES. 3.1 KCOM will provide the CP with the date of an engineer visit for the installation of the Services at the End User Site. This will either be a morning (AM) or afternoon (PM) appointment for each End User.
INSTALLATION OF THE SERVICES. In respect of the installation of the Services We will provide You with the date of an engineer visit with either a morning (AM) or afternoon (PM) appointment for each Customer. Depending on how Services are being delivered, more than one engineer visit may be required. You are responsible for communicating this information to Your Customer. Where We have made a scheduled appointment with You for either (i) the installation of the Services at a Customer’s premises or (ii) the resolution of a fault with the Services at a Customer’s premises, it is Your responsibility to inform Your Customer of the date and time of the appointment. You will be subject to a Missed Appointment Charge as set out in the Price Manual if one of Our engineers has KCOM Commercial in Confidence RESELLER AGREEMENT FOR CONNECT FIBRE BUSINESS COMPLETE been dispatched to a Customer address and: • The appointment is cancelled by You and/or Your Customer after the engineer has been dispatched; • The person in attendance at the Customer’s premises is under the age of 18; • There is no one at the Customer’s premises; • There is no one at the Customer’s premises who knows what work is required or who is otherwise authorised to agree it; • You and/or Your Customer ask Our engineer to call back at an alternative time; • Our engineer is refused entry to the Customer’s premises; • There are no suitable or there are insufficient power sockets. Where You do not purchase a router from Us, We shall ensure that the Services are successfully delivered to the ONT that We will install at the Customer’s premises. You acknowledge and agree that in order for the Customer to be able to use the Services, You will need to install and connect a router that is compatible with the Services to the ONT. Furthermore, You acknowledge and agree that the Customer will not have a working broadband service and will not have access to internet services until such time as You connect a router to the ONT installed at the Customer’s premises.
