Grievances Redressal Procedure Sample Clauses

Grievances Redressal Procedure. If you have a grievance that you wish us to redress, you may contact us with the details of the grievance through: Our website: <<Website>> Email: <<Email ID>> Toll Free : <<Number>> Fax: <<Will be added once available>> Courier: Any of Our Branch office or corporate office during business hours. You may also approach the grievance cell at any of Our branches with the details of the grievance during Our working hours from Monday to Friday. If You are not satisfied with Our redressal of Your grievance through one of the above methods, You may contact Our Head of Customer Service at The Grievance Cell, CignaTTK Health Insurance Company Limited, <<Address>> or email <<email of head of customer service>>. If You are not satisfied with Our redressal of Your grievance through one of the above methods, You may approach the nearest Insurance Ombudsman for resolution of Your grievance. The contact details of Ombudsman offices attached as Annexure I to this Policy document. IX Definitions
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Grievances Redressal Procedure. If You/Insured Person have a grievance that requires to be redressed, You/Insured Person may contact Us with the details of the grievance through: Our website: << xxx.xxxxxxxxxxxxxxxxx.xx >> Email: << xxxxxxxxxxxxxxxx@xxxxxxxx.xx >> Toll Free: << 0-000-00-00000 >> Fax: << 000 00000000 >> Courier: Any of Our Branch office or corporate office during business hours. You/Insured Person may also approach the grievance cell at any of Our branches with the details of the grievance during Our working hours from Monday to Friday. If You/Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/ Insured Person may contact Our Head of Customer Service at the Grievance Cell, CignaTTK Health Insurance Company Limited, << 401/402, Xxxxxx Titanium, Western Express Highway, Goregaon (East), Mumbai – 400063. >> or email << xxxxxxxxxxxxxxxx@xxxxxxxx.xx >>. Further, If You/Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/Insured Person may approach the nearest insurance ombudsman for resolution of Your grievance. The contact details of ombudsman offices are attached as Annexure I to this Policy document.
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Grievances Redressal Procedure. In case of a grievance, You can contact Us with the details through: Our website: xxxxxxxxxxxxxxxxxx.xxx Email: xxxx.xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx Toll Free: 0000 000 0000 Address: Any of Our Branch office or Corporate office For senior citizens, please contact the respective branch office of the Company or call at 0000 000 0000 or may write an e- mail at xxxxxxxxxxxxx.xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx The Insured Person can also walk-in and approach the grievance cell at any of Our branches. If in case the Insured Person is not satisfied with the response then they can contact Our Head of Customer Service at the following email xxxxxxxx.xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx.xxx. If You are still not satisfied with Our redressal, You may approach the nearest Insurance Ombudsman. The contact details of the Ombudsman offices are provided on Our website and in this Policy at Annexure VI.
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Grievances Redressal Procedure. In case of a grievance, the Insured Person/ Policyholder can contact Us with the details through: Our website: << >> Email: << >> Toll Free : << >> Address: Any of Our Branch office or Corporate office <<>> For senior citizens, please contact the respective branch office of the Company or call at <<> or may write an e- mail at <<seniorcitizen@<<>>.com>> The Insured Person can also walk-in and approach the grievance cell at any of Our branches. If in case the Insured Person is not satisfied with the response then they can contact Our Head of Customer Service at the following email <<Email>> If the Insured Person is still not satisfied with Our redressal, he/she may approach the nearest Insurance Ombudsman. The contact details of the Ombudsman offices are provided on Our website and in this Policy at Annexure VI.
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Grievances Redressal Procedure. If You/Insured Person may have a grievance that requires to be redressed, You/Insured Person may contact Us with the details of the grievance through: Our website: xxx.xxxxxxxxxxxx.xxx Email: xxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx Senior Citizens may write to us at - xxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx Toll Free: 0000-000-0000 Contact No.: 000 0000 0000 Courier: Any of Our Branch office or corporate office during business hours. You/ Insured Person may also approach the grievance cell at any of Our branches with the details of the grievance during Our working hours from Monday to Friday. If You/ Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/Insured Person may contact Our Head of Customer Service at The Grievance Cell, ManipalCigna Health Insurance Company Limited, ManipalCigna Health Insurance Company Limited, 000/000, Xxxxxx Xxxxxxxx, Western Express Highway, Goregaon (East), Mumbai - 400063. or E-mail at- xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx. If You/ Insured Person are not satisfied with Our redressal of grievance through one of the above methods, You/ Insured Person may approach the nearest Insurance Ombudsman for resolution of the grievance. The contact details of Ombudsman offices attached as Annexure I to this Policy document. You may also approach the Insurance Ombudsman if your complaint is open for more than 30 days from the date of filing the complaint. IRDAI Integrated Grievance Management System - xxxxx://xxxx.xxxx.xxx.xx/
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Grievances Redressal Procedure. If You/Insured Person may have a grievance that requires to be redressed, You/Insured Person may contact Us with the details of the grievance through: Our website: <<Website>> Email: <<Email ID>> Toll Free : <<Number>> Fax: <<Number>> Courier: Any of Our Branch office or corporate office during business hours. You/ Insured Person may also approach the grievance cell at any of Our branches with the details of the grievance during Our working hours from Monday to Friday. If You/ Insured Person are not satisfied with Our redressal of Your grievance through one of the above methods, You/Insured Person may contact Our Head of Customer Service at The Grievance Cell, CignaTTK Health Insurance Company Limited, <<Address>> or email <<email of head of customer service>>. If You/ Insured Person are not satisfied with Our redressal of grievance through one of the above methods, You/ Insured Person may approach the nearest Insurance Ombudsman for resolution of the grievance. The contact details of Ombudsman offices attached as Annexure I to this Policy document.
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Grievances Redressal Procedure. The Company is committed to extend the best possible services to its customers. However, If Insured Person have a grievance that Insured Person wish the Company to redress, Insured Person may contact the Company with the details of his/her grievance through: Our website: xxx.xxxxxxxxxxxx.xxx Email: xxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx Senior Citizens may write to us at: Seniorcitizensupport XxxxxxxXxxxx.xxx Toll free: 1800-102-4462 Address: ManipalCigna Health Insurance Company Limited, 401/402, Xxxxxx Titanium, Western Express Highway, Goregaon East, Mumbai-400063, India Contact No.: 000 00000000 Courier: Any of the Company's Branch office or corporate office The Insured Person may also approach the grievance cell at any of the Company's branches with the details of the grievance during the Company's working hours from Monday to Friday. Escalation Level 1 For lack of a response or if the resolution still does not meet the expectations through one of the above methods, Insured Person may contact the Company's Head of Customer Service at xxxxxxxxxxxxxxxx@xxxxxxxxxxxx.xxx Escalation Level 2 If the Insured Person/Policyholder is not satisfied with the Company's redressal, he/she may use the Integrated Grievance Management Services (IGMS). For registration on IGMS, please visit the IRDAI website: xxx.xxxx.xxx.xx. Escalation Level 3 In case the Insured Person has not got his/her grievances resolved by the Company Or, If Insured Person is not satisfied with the Company's redressal of the grievance, he/she may also approach the Insurance Ombudsman if his/her complaint is open for more than 30 days from the date of filing the complaint. The contact details of Ombudsman offices are mentioned below:
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Related to Grievances Redressal Procedure

  • GRIEVANCE PROCEDURE 7.01 For purposes of this Agreement, a grievance is defined as a difference arising between the parties relating to the interpretation, application, administration or alleged violation of the Agreement including any question as to whether a matter is arbitrable.

  • GRIEVANCE PROCEDURE & ARBITRATION 36.01 Any complaint, disagreement or difference of opinion between the Company and the Union, or the employees, which concerns the interpretation, application, operation or alleged violation of the terms and provisions of this Agreement, shall be considered as a grievance.

  • ARTICLE GRIEVANCE PROCEDURE The parties to this Agreement are agreed that it is of the utmost importance to adjust complaints and grievances as quickly as possible. Unless agreed to by both the Company and the Union, no grievance shall be presented, the alleged circumstances of which originated or occurred, or should have come to the attention of the employee concerned, more than five (5) working days prior to its original presentation in writing at Step A grievance shall consist of a dispute concerning interpretation and/or application of any Article, Schedule or Clause in this Agreement. Should a grievance arise it shall be handled as follows. Prior to filing a formal grievance, an employee will, with the assistance of his xxxxxxx, refer the on an informal basis to his immediate Supervisor. If the grievance cannot be settled as a result of this discussion, then it may be dealt with as follows: STEP The employee shall a written grievance with his immediate Supervisor within five (5) working days of the incident giving rise to the complaint. The immediate Supervisor shall answer the grievance within five (5) working days. The grievance shall specify the Article or Articles and subsections of the Agreement of which a violation is alleged, indicate the relief sought and be signed by the employee. STEP Should the employee be dissatisfied with the disposition of the grievance at Step the grievance may be referred to the Plant Manager within five (5) working days after receipt of the immediate Supervisor's reply at Step The Plant Manager shall convene a meeting with the and Chief Xxxxxxx and shall answer the grievance in writing within five (5) working days of such meeting. STEP If no settlement is reached at Step the the Union Grievance Committee and representatives of Management shall meet to discuss the grievance within five (5) working days of receipt of the reply of the Plant Manager. The Union's National Representative will be in attendance at this meeting. If the grievance is not settled within five (5) working days it may be referred to arbitration as hereinafter provided. The Union or the Company may initiate a grievance beginning at Step of the Grievance Procedure. Such grievance shall be filed within five (5) working days of the incident giving rise to the complaint and be in the form prescribed in Step Any such grievance may be referred to arbitration under Article by either the Union in the case of a Union grievance or the Company in the case of a Company grievance. The Union may not institute a grievance directly affecting an employee or employees which such employee or employees could themselves institute and the regular Grievance Procedure shall not thereby be by-passed except where the grievance would affect the Bargaining Unit as a whole. This Clause shall not preclude a group grievance signed by a group of employees commencing at Step Any complaint or grievance which is not commenced or processed through the next stage of the Grievance or Arbitration Procedure within the time specified shall be deemed to have been dropped. However, time limits specified in the Grievance Procedure may be extended by mutual agreement in writing between the Company and the Union. An employee who has been discharged or suspended may file a written grievance at Step within five (5) working days of the discharge or suspension. Rolling Sunset Clause: In taking disciplinary action within twenty-four (24) months from the date of a suspension or dismissal (reinstatement) for a similar infraction, the Company may consider the employee's entire record preceding suspension or dismissal (reinstatement), as the case may be. In taking disciplinary action within twelve 2) months from the date of an oral or written warning for a similar infraction, the Company may consider the employee's entire record preceding the employee's oral or written warning, as the case may be.

  • Complaints Procedure 18.1 If the Client has any cause for complaint in relation to the services provided by the Company, he should file a complaint as per the Company’s Complaint Handling policy which is available on the Company’s website.

  • GRIEVANCE ARBITRATION PROCEDURE The grievance-arbitration procedure set forth in Sections 16.32 through 16.38 shall be applicable only to disputes arising under Division C of this article.

  • Formal Grievance Procedure Stage 1:

  • Complaint Procedure If an employee has a complaint, which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their immediate supervisor. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff Relations. The employee may have the assistance of their Alliance representative in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven (7) business days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance are dissatisfied with the answer they may request a Special Conference.

  • Informal Dispute Resolution Prior to the initiation of formal dispute resolution procedures, the Parties shall first attempt to resolve their Dispute informally, in a timely and cost-effective manner, as follows:

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