Evaluation of Customer Service Sample Clauses

Evaluation of Customer Service. In evaluating employee performance, the performance factor of customer service will be considered. Customer Service is defined as follows: "Customer service" relates to how the employee communicates with the individuals (customers) from both inside (internal customers) and outside the City for whom the employee provides services. Interacts and works harmoniously with the members of the public; is welcoming, courteous, respectful, and friendly during interactions while staying alert to surroundings and provides a service level that exceeds the public and/or customer’s expectations. Promotes teamwork and collaboration within the department and Citywide in order to achieve excellent service delivery. Demonstrates a positive attitude on the job, works cooperatively with others and maintains effective working relationships with supervisors, co-workers, subordinates, and others contacted during the course of work. Employees are being evaluated based on both their verbal and written communications.

Evaluation of Customer Service. ‌ In evaluating employee performance, including exceptional performance, the performance factor of customer service will be considered. Customer Service is defined as follows: “Customer service” relates to how the employee communicates with the individuals (customers) from both inside (internal customers) and outside the City for whom the employee provides services. Employees are being evaluated based on both their verbal and written communications.