Direct Access Customer and CCA Customer Scheduling Sample Clauses

Direct Access Customer and CCA Customer Scheduling. Each of Seller and Buyer shall be its own SC with or shall designate a qualified third party to fulfill such role for all portions of DR delivered to Buyer by Seller from Seller’s Portfolio which result from a Direct Access Customer. Seller’s SC means the person or entity designated by Seller to perform the responsibilities and assume the obligations defined for a Scheduling Coordinator in the CASIO Tariff, including but not limited to paying the CAISO for any uninstructed deviation penalties. Buyer shall provide Seller with such data as may be necessary for Seller to carry out its responsibilities as Scheduling Coordinator. Seller shall be solely responsible for having the appropriate contractual or other arrangements with a SC and/or the ESP for each Direct Access Customer in Seller’s Portfolio to ensure that Buyer’s SC receives an amount of DR energy that is equal to the amount of energy reduction by the Direct Access Customer in Seller’s Portfolio during a DR Event. Each DR transaction so made shall be scheduled as a SC-to-SC trade, in accordance with the CAISO Tariff, to the congestion zone in which the Direct Access Customer is located. Seller is responsible for notifying the ESP for each such Direct Access Customer that the ESP will not be compensated by Buyer for SC-to-SC trades submitted as a result of a DR Event. Seller shall be responsible for any and all Distribution Losses attributable to each Service Agreement. Buyer shall have no obligation or liability of any kind with respect to any real-time deliveries or any uninstructed deviations. In the real-time market, all schedules by Seller shall be solely for the account of Seller, and shall be settled by Seller.
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Related to Direct Access Customer and CCA Customer Scheduling

  • CUSTOMER SERVICE ACCESS The Competitive Supplier agrees to provide, or cause to be provided, certain customer services to Participating Consumers. Such services shall be reasonably accessible to all Participating Consumers, shall be available during normal working hours, shall allow Participating Consumers to transact business they may have with the Competitive Supplier, and shall serve as a communications liaison among the Competitive Supplier, the Town, and the Local Distributor. A toll-free telephone number will be established by Competitive Supplier and be available for Participating Consumers to contact Competitive Supplier during normal business hours (9:00 A.M. - 5:00 P.M. Eastern Standard Time, Monday through Friday) to resolve concerns, answer questions and transact business with respect to the service received from Competitive Supplier. The Town will post program-related information on the Town’s website which will be available to Participating Consumers for general information, product and service information, and other purposes.

  • Contact with Customers and Suppliers Until the Closing Date, the Buyer shall not, and shall cause its Affiliates and direct its other Representatives not to, contact or communicate with the employees, customers, suppliers, distributors or licensors of the Acquired Entities, or any other Persons having a business relationship with the Acquired Entities, concerning the transactions contemplated hereby or any of the foregoing relationships without the prior written consent of the Seller.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.