Debt Recovery Service income and debt on a local basis. do not wish to manage commercial customers. Each Debtors officer is responsible for targeted results in terms of cash collections and age debt and progressing recovery accordingly. the level of indebtedness to the Council together with the customer’s ability to pay, which can involve a personal credit check as part of a pre-litigation process.
Debt Recovery Service the services to recover debts, including cessation of supply and recovery through the court system, as set out under Schedule 1Sub Schedule 0Part 22.9.6 and Schedule 1Sub Schedule 0Part 22.9.8 (Service Requirements).
Debt Recovery Service. ▪ A comprehensive recovery service is available for those schools who do not wish to manage income and debt on a local basis. ▪ Management (e.g. chasing and maintenance) of customer accounts on a regular basis, in addition to a generic inbox with a typical response time of less than 48 hours for customer queries that will be signposted back to the school, if necessary. ▪ If the customer is a member of the public, please email: xxx.xxxxxxx@xxxxxxxxxxx.xxx.xx ▪ If the customer is a business or organisation, please email: xxx.xxxxxxxxxxx@xxxxxxxxxxx.xxx.xx ▪ Issuing refunds to customers who overpay invoices or pay for a subsequently cancelled charge. ▪ Checking proposed new customer records for accuracy of contact information and making recommendations with a view to ensuring invoices are enforceable. ▪ Writing off debt where considered appropriate. The decision to write off a debt is based on the level of indebtedness to the Council, the customer’s ability to pay and any assets registered in the customer’s name that can be enforced against through legal action (e.g. property). This process can involve a personal credit check as part of a pre- litigation process.
