Customer Complaints Procedure Sample Clauses

Customer Complaints Procedure. If the Consumer Customer has a complaint about the Supplier’s organisation or the services it offers, it wants to hear about it and it will do it’s best to put it right, whilst learning from the experience.
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Customer Complaints Procedure. 23.1 In the event that the Client wishes to make a complaint in relation to the products and services SATFX offers, the Client may do so either in writing to SATFX’s head office address at SATFX, Xxx Xxxxxx Xxxxxxxx, Xxxxxxx Xxxx, Xxxxxx-on-Thames, RG9 1HG or via email to xxxxxxxxx@xxxxx.xx.xx. Upon resolution of a Clients complaint, SATFX will send the Client a response which sets out the nature of that resolution and any applicable remedy.
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Customer Complaints Procedure. Wall to Wall Communications internal ISO9001:2008 Quality Standard procedures for handling customer complaints will also include those relating to their sales and marketing activities. We ensure that all staff and representatives who deal directly with customers is made aware of this procedure and that they should inform customers of the existence of their complaints procedure if required. The Complaints Handling Procedure will set out how customers may complain about the company's sales and marketing and other activity and what further steps are available if they believe their complaint has not been dealt with satisfactorily. A customer with a sales and marketing complaint, in the first instance, will be advised that their complaint will be the subject of an internal investigation within 10x working days by the Quality Manager.
Sample 1
Customer Complaints Procedure. 23.1 In the event that the Client wishes to make a complaint in relation to the products and services SATFX offers, the Client may do so either in writing to SATFX’s head office address at SATFX, The Henley Building, Newtown Road, Henley-on-Thames, RG9 1HG or via email to xxxxxxxxx@xxxxx.xx.xx. Upon resolution of a Clients complaint, SATFX will send the Client a response which sets out the nature of that resolution and any applicable remedy.
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Related to Customer Complaints Procedure

  • Complaints Procedure 18.1 If the Client has any cause for complaint in relation to the services provided by the Company, he should file a complaint as per the Company’s Complaint Handling policy which is available on the Company’s website.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Customer Service, Dispute Resolution If you have a question about your XOOM charges or service you may contact XOOM directly by calling 0-000-000-0000 Monday – Friday 8 (eight) a.m. to 11 (eleven)p.m.

  • Complaint Procedure If an employee has a complaint, which is not a proper subject for a grievance under the grievance procedure, the employee may discuss it with their immediate supervisor. The employee may submit the complaint in writing. If necessary, the employee may also discuss the complaint with the Director of Staff Relations. The employee may have the assistance of their Alliance representative in presenting the complaint. Complaints shall be answered as soon as reasonably possible, but in no event shall an answer be delayed more than seven (7) business days, unless the time for an answer is extended by mutual agreement. If the employee and the Alliance are dissatisfied with the answer they may request a Special Conference.

  • Complaints Process The School shall establish and adhere to a process for resolving public complaints which shall include an opportunity for complainants to be heard. The final administrative appeal shall be heard by the School's Governing Board, except where the complaint pertains to a possible violation of any law or term under this Contract. The complaints process shall be readily accessible from the School’s website, as described in Section 11.4.1.

  • COMPLAINT AND GRIEVANCE PROCEDURE 1. When a member of the bargaining unit has any grievance or complaint, he shall forthwith convey to his immediate superior, orally with or without a member of the Association Executive or in writing, all facts relative to the grievance and/or complaint. The member and the superior shall make every attempt to resolve the problem at this preliminary stage.

  • COMPLAINT PROCEDURES CONTRACTOR shall maintain and adhere to its written procedures for responding to parent complaints. These procedures shall include annually notifying and providing parents of LEA pupils with appropriate information (including complaint forms) for the following: (1) Uniform Complaint Procedures pursuant to Title 5 of the California Code of Regulations section 4600 et seq.; (2) Nondiscrimination policy pursuant to Title 5 of the California Code of Regulations section 4960 (a); (3) Sexual Harassment Policy, California Education Code 231.5 (a) (b) (c); (4) Title IX Pupil Grievance Procedure, Title IX 106.8 (a) (d) and 106.9 (a); and (5) Notice of Privacy Practices in compliance with Health Insurance Portability and Accountability Act (HIPPA). CONTRACTOR shall include verification of these procedures to the LEA.

  • 000 GRIEVANCE PROCEDURE 7.100 It is agreed that it is the spirit and intent of this Agreement to adjust grievances promptly. All grievances, including discharge for just cause, but not those pertaining to jurisdictional disputes that may arise on any work covered by this Agreement, must be initiated within fifteen (15) working days of the incident by either the employee in Step I or the Local Union in Step II and shall be handled in the following manner:

  • Complaints by Bidders and Handling of Complaints (ix) The Recipient shall implement an effective and independent protest mechanism allowing bidders to protest and to have their protests handled in a timely manner. Fraud and Corruption

  • Harassment Complaint Procedures In the case of a complaint of either personal or sexual harassment, the following shall apply:

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