Configuration Management Services – Reactive Major Sample Clauses

Configuration Management Services – Reactive Major. The following shall define the SLA commitment for the NetTN Configuration Management Reactive – Major response level: Major Configuration Response: Immediate Work Order Generated, and 30 minute E-mail updates Until Configuration Completed. Major Configuration Response: six hours or less. Circuit-switched DSL communication lines shall be exempt from this SLA requirement. Conformance: The above major configuration response level shall be reviewed at the end of each calendar month according to the configuration management reports generated by the NetTN Contractor. Compensation for One Occurrence in a Single Month: Failure to meet the above requirement for major configuration response based on a major fault shall result in a monthly payment equal to 2% of that End Site’s monthly xxxx. Compensation for Two Occurrences in a Single Month: Failure to meet the above requirement for major configuration response based on a major fault for a second occurrence within the same month shall result in a monthly payment equal to 4% of that End Site’s monthly xxxx. Compensation for N Occurrences in a Single Month: Failure to meet the above requirement for major configuration response based on a major fault shall result in a monthly payment equal to (N x 2%)of that End Site’s monthly xxxx where N is the number of occurrences in a single calendar month. The above compensation shall be made by the Contractor within 15 business days after each End Site’s Monthly Reactive Configuration Change Summary report is reviewed and verified by both the TNII Association and the NetTN Contractor. The review and verification process shall be mutually scheduled between the TNII Association and NetTN Contractor for each month no greater than three weeks after the preceding month’s last day.
Sample 1
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