Complaint Tracking. The Transfer Agent will use reasonable efforts to provide information to the Fund with respect to all complaints received from Fund Shareholders in order to assist the Fund in tracking such complaints. The Transfer Agent’s associates will use all reasonable efforts to manually add a complaint category to items in the AWD workflow. The Fund will be responsible for creating any internal reporting using such information.
Complaint Tracking. To the extent not prohibited by law, rule or order, Vendor shall, as soon as reasonably practical upon Vendor’s knowledge thereof, notify Bank of all complaints, counterclaims, actions or suits received by Vendor relating to any Services provided by Vendor to Issuer hereunder, including, but not limited to, complaints, counterclaims, actions or suits received from or filed or made by any governmental agency or department, or other third party. Copies of all written materials or communications relating to adverse claims and governmental investigations shall be forwarded to Bank. Vendor shall maintain a written log of all complaints received by Vendor, which shall be available for review by Bank’s auditors or any regulatory body. Without limiting the foregoing, with respect to any threatened or filed complaint, action, suit or counterclaim relating to any Services provided by Vendor to Issuer hereunder, Vendor immediately shall forward a copy of all related correspondence to Bank within two (2) Business Days after receipt by Vendor.
Complaint Tracking. To the extent not prohibited by law, rule or order, Vendor shall, as soon as reasonably practical upon Vendor’s knowledge thereof, notify Synchrony Financial of all complaints, counterclaims, actions or suits received by Vendor relating to any Services provided by Vendor to Issuer hereunder, including, but not limited to, complaints, counterclaims, actions or suits received from or filed or made by any governmental agency or department, or other third party. Copies of all written materials or communications relating to adverse claims and governmental investigations shall be forwarded to Synchrony Financial. Vendor shall maintain a written log of all complaints received by Vendor, which shall be available for review by Synchrony Financial’s auditors or any regulatory body. Without limiting the foregoing, with respect to any threatened or filed complaint, action, suit or counterclaim relating to any Services provided by Vendor to Issuer hereunder, Vendor immediately shall forward a copy of all related correspondence to Synchrony Financial within two (2) Business Days after receipt by Vendor.
Complaint Tracking. 1. CDDO's shall complete a quarterly complaint tracking form for KDADS to ensure that all complaints received by the CDDO and KDADS are adequately addressed. Any direct resolution reached by an affiliate and a complainant, not reported to KDADS or the CDDO, will not be considered a complaint and not reportable under this contract. The report shall be submitted to the IDD Upload Utility by October 20th, January 20th, April 20th, and July 20th of the current contract year.
Complaint Tracking. 377. Upon a complaint being received, the Chief or designee shall assign a Complaint Tracking Number. FPD will ensure that the complainant (if known) is contacted and provided with a Complaint Tracking Number within 72 hours of the complaint being received. All complaints will be logged in a centralized electronic tracking system immediately upon being received, and in all cases within 24 hours from when the complaint was received.
