Complaint Tracking Sample Clauses
Complaint Tracking. The Transfer Agent will use reasonable efforts to provide information to the Fund with respect to all complaints received from Fund Shareholders in order to assist the Fund in tracking such complaints. The Transfer Agent’s associates will use all reasonable efforts to manually add a complaint category to items in the AWD workflow. The Fund will be responsible for creating any internal reporting using such information.
Complaint Tracking. 1. CDDO's shall complete a quarterly complaint tracking form for KDADS to ensure that all complaints received by the CDDO and KDADS are adequately addressed. Any direct resolution reached by an affiliate and a complainant, not reported to KDADS or the CDDO, will not be considered a complaint and not reportable under this contract. The report shall be submitted to the IDD Upload Utility by October 20th, January 20th, April 20th, and July 20th of the current contract year.
2. In the event that a CDDO receives a written or oral complaint that meets the definition of complaint described herein the CDDO shall document the complaint on the "CDDO Quarterly Complaint Tracking" Form.
3. KDADS shall notify the CDDO of complaints received in order to allow the CDDO to follow up and report the outcome. If the complaint is received verbally, the CDDO shall capture the complaint in writing for tracking purposes.
4. The "CDDO Quarterly Complaint Tracking" Form shall track the date complaint received; name of complainant, complaint category (See #5), complainant issue, status of the issue, how the issue was resolved, and date issue was resolved. A written response shall be provided to the complainant.
Complaint Tracking. To the extent not prohibited by law, rule or order, Vendor shall, as soon as reasonably practical upon Vendor’s knowledge thereof, notify Bank of all complaints, counterclaims, actions or suits received by Vendor relating to any Services provided by Vendor to Issuer hereunder, including, but not limited to, complaints, counterclaims, actions or suits received from or filed or made by any governmental agency or department, or other third party. Copies of all written materials or communications relating to adverse claims and governmental investigations shall be forwarded to Bank. Vendor shall maintain a written log of all complaints received by Vendor, which shall be available for review by Bank’s auditors or any regulatory body. Without limiting the foregoing, with respect to any threatened or filed complaint, action, suit or counterclaim relating to any Services provided by Vendor to Issuer hereunder, Vendor immediately shall forward a copy of all related correspondence to Bank within two (2) Business Days after receipt by Vendor.
Complaint Tracking. To the extent not prohibited by law, rule or order, Vendor shall, as soon as reasonably practical upon Vendor’s knowledge thereof, notify Synchrony Financial of all complaints, counterclaims, actions or suits received by Vendor relating to any Services provided by Vendor to Issuer hereunder, including, but not limited to, complaints, counterclaims, actions or suits received from or filed or made by any governmental agency or department, or other third party. Copies of all written materials or communications relating to adverse claims and governmental investigations shall be forwarded to Synchrony Financial. Vendor shall maintain a written log of all complaints received by Vendor, which shall be available for review by Synchrony Financial’s auditors or any regulatory body. Without limiting the foregoing, with respect to any threatened or filed complaint, action, suit or counterclaim relating to any Services provided by Vendor to Issuer hereunder, Vendor immediately shall forward a copy of all related correspondence to Synchrony Financial within two (2) Business Days after receipt by Vendor.
Complaint Tracking. Upon a complaint being received, the Chief or designee shall assign a Complaint Tracking Number. FPD will ensure that the complainant (if known) is contacted and provided with a Complaint Tracking Number within 72 hours of the complaint being received. All complaints will be logged in a centralized electronic tracking system immediately upon being received, and in all cases within 24 hours from when the complaint was received.
Complaint Tracking. Within 120 days of the Effective Date, Marriott will create new complaint categories for (1) Guests complaining that they did not receive the Mobility Accessible Room for which they had a Guaranteed Reservation, and (2) Guests complaining about the process for making reservations for Mobility Accessible Rooms, regardless of whether the reservations were made online or via a CEC Associate (“New Complaint Categories”). CEC associates will begin using these New Complaint Categories 120 days after the DOJ Training Approval Date (defined below).