CLIENT TELESPEED CIRCUIT. The Client TeleSpeed Circuit billing will start on the date that the service is successfully installed, unless the TeleSpeed service is rejected within the 3-day Acceptance period as defined herein.
CLIENT TELESPEED CIRCUIT. Customers complete the on-line Service Availability form made available on Covad's web site to receive the estimated TeleSpeed services available for a Client site. If the client address is not recognized by Covad's database, the Customer should follow the directions on the web page.
CLIENT TELESPEED CIRCUIT. Covad offers a range of Client TeleSpeed Circuit options with various maximum throughput rates. These options currently include TeleSpeed 144, TeleSpeed 384, TeleSpeed 1.1 and TeleSpeed 1.5. Customers complete the on-line order form and receive immediate order acknowledgment via the web. If an acknowledgment is not received, the Customer should notify Covad Customer Care immediately. Covad will only accept Client TeleSpeed Circuit orders within 30 calendar days of the published COMMITTED service available date from given central office. All orders entered in Covad's system will be treated equally. Covad is unable to prioritize the installation of one order over another.
CLIENT TELESPEED CIRCUIT. Monday - Friday; appointments begin at 8:00 am and the last appointment will begin at 5:00 pm local time. A Covad Field Service Technician (FST) will arrive within an assigned 2-hour window. The Client should plan for the installation to take 2 hours to complete after the arrival of the FST. The Customer or Client must confirm the installation date and time by 12:00 noon the day before the installation is scheduled or the installation will be rescheduled.
CLIENT TELESPEED CIRCUIT. Covad will not charge the Customer for rescheduling a client installation if the cancellation occurs before 12:00 noon on the business day preceding the client installation. If cancellation occurs after 12:00 noon, and for client no-shows, Covad will charge the Customer 50% of installation price (even if a promotion to waive installation is in effect). The Covad FST will wait for a minimum of 15 minutes after arrival (arrival time within the installation window) before the appointment is considered a no-show.
CLIENT TELESPEED CIRCUIT. Covad considers an installation successful if the maximum throughput rate is equal to or greater than 80% of ordered service. See Schedule C for Acceptable Maximum Throughout Levels. If 80% or greater is achieved, Covad will Close the installation ticket and will not require verification of acceptance from the Customer. When less than 80% of either the up or downstream maximum throughput rates for the Client TeleSpeed Circuit is installed, refer to schedule C for additional actions. An e-mail will be sent to Customer with the installed maximum throughput rates and the Client TeleSpeed Circuit to be billed. The Customer has a 3-business day acceptance period to cancel or change the installed service. If the Customer does not respond to cancel or change the service, Covad will assume the installation is successful. When TeleSpeed 144 is not ordered, but it is the fastest circuit that can be installed, the Customer may elect to keep the Covad supplied and installed client premise equipment n place (no additional installation required). The Customer may also elect to replace the equipment (Covad or Customer supplied) which may require a new installation (no charge to Customer).
CLIENT TELESPEED CIRCUIT. Scheduling, Rescheduling, Acceptance: same as for a new Client TeleSpeed Circuit.
CLIENT TELESPEED CIRCUIT. Covad will cancel the Client TeleSpeed Circuit within one business day after receipt of cancellation.
CLIENT TELESPEED CIRCUIT. If a client served by Covad wishes to move service from an existing Customer to a new Customer, Covad must receive a cancellation order from the existing Customer and a new order from the new Customer. Cancellation fees will be waived for the existing Customer when the new order is received by Covad from the new Customer that: - Has the exact same client location information - References the existing Customer order to be canceled
CLIENT TELESPEED CIRCUIT. The term of the contract is one year. Customer have 60 days after the billing start date to notify Covad of cancellation of the circuit without cancellation fees. Customers must pay a $250 cancellation fee if Covad receives notice of cancellation AFTER 60 days, unless Covad is notified in writing of service inadequacies and fails to rectify these inadequacies within 60 days after receipt of the notification date. Covad will NOT refund installation and monthly Customer circuit charges incurred within the 60-day cancellation period. The contract becomes a month to month contract after one year with no cancellation charge. If the Customer cancels within the 3-day Installation Acceptance Period, Covad will charge the Customer for installation only.
