Central Intake Service for Homelessness Sample Clauses

Central Intake Service for Homelessness. ‘First Point’ The ACT’s Central Intake Service for Homelessness will be known as ‘First Point’. First Point commenced initial operations in October 2010, and became fully operational from 1 November 2010. As a result of an open tender process, First Point will be auspiced by the Canberra Fathers and Children Service (CANFaCS) under contract with the Community Services Directorate. First Point provides placement into homelessness and housing support services for people in the ACT, and facilitates access to other relevant services as required. First Point provides a primary access point into the ACT homelessness system. First Point streamlines service entry points into the homelessness service system ensuring that clients do not have to negotiate multiple agencies to access services. It achieves this through the provision of phone and face to face contact to assist in matching those in need of support to social housing and homelessness services. After undertaking an initial assessment, First Point is able to place people in crisis directly into specialist homelessness services, housing support services and other nominated housing and support programs. First Point operates on the basis of a ‘No Turn Away’ principle. This means that every homeless person who makes contact with the central intake service will receive a service response. In the event that a person is not able to be offered assistance, the central intake service provides follow up contact within 48 hours and then regularly after that time until that person has received an appropriate service response. CANFaCS has developed protocols, policies and procedures (particularly in relation to assessment, prioritisation and allocation) in consultation with the homelessness sector prior to the commencement of the service. This information has been disseminated across the sector, as well as across related sectors, in order to ensure cohesive and coordinated service delivery. First Point is co-located with Housing ACT and has been closely aligned to the introduction of a shared Social Housing Register spanning public, community and affordable housing. Additional funding to establish and support First Point was obtained through the re-direction of funds from the cessation of the Canberra Emergency Accommodation Service whose functions were no longer required with the implementation of First Point. ACT Performance Indicators, Deliverables and Targets for First Point Initiative: Performance Indicators Delivera...
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