Service Response definition

Service Response means, in respect of a Service Request sent by a User,

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Service Response means either: • an increase of net export of Active Power to; or • reduction of net import of Active Power from the Company's Network; or • a decrease of net export of Active Power to; • or increase of net import of Active Power from the Company’s Network.

Service Response means the processing time of the Workday Production Tenants in the Production data center to complete transactions submitted from a web browser. This Service Response commitment excludes online requests processed via background jobs, Workday Web Services, Innovation Services, Enhanced Features, or as analytics. The time required to complete the request is measured from the point in time when the request has been fully received by the encryption endpoint in the Production data center, until the response begins to be returned for transmission to Customer. Customer may request a Service Response report not more than once per month via Community. Customers may impact their own Service Response time by launching custom reports and integrations in excess of the limits set forth on Community. Workday may enforce reasonable and documented system limits to serve as guardrails for the Service where these reports and integrations negatively impact Service Response.

Examples of Service Response in a sentence

• All Response Time and Service Windows are only available in EST or GMT time zone and refer to a Service Response, not time to generate a solution.

• Response Time: Contractor response times to job site meet or are quicker than the times listed in Exhibit A – Included Goods and Service- Response times.

• If, in any rolling six-month period, Workday fails to meet the monthly Service Availability or Service Response commitments described in the SLA (a “Failure”), Customer may request the following remedies no later than six months after the applicable Failure occurs: (1) a meeting to discuss possible corrective actions for the first Failure; (2) a 10% Service Credit for a second Failure; (3) a 20% Service Credit for a third Failure; and (4) a 30% Service Credit for a fourth Failure.

• Service hours, Priority and Availability Levels The Services outlined in ‘Service Components’ above will be provided during the service hours described in Table 1 below and to the Service Response levels outlined in Table 2.

• For Service Response time indicated in Section 2, Table A, Travelport shall establish a complete end-to-end performance benchmark based on a set of representative transactions for each Travelport System.

• Notwithstanding anything herein to the contrary, during this baseline period no Service Response time Service Credits will be assessed.

• The Parties agree to work together to finalize and establish the Service Response times as the contracted service levels to be incorporated in Section 2, Table A above.

• Property Type 1 Bed 2 Bed 3 Bed 4 Bed Pen 5 Bed Standing Charge (£) £x £x £x £x £x £x Service Response Time Service Level Payment Serious leak within the Supply Equipment (Excluding equipment in your dwelling downstream from the Supply Equipment) which cannot be isolated by You and is causing immediate damage to property or risk of personal injury.

• Service Response Time The SP will respond to issues within the “Response Time” specified in this SLA.

• This Service Response commitment excludes requests submitted via Workday Web Services.

More Definitions of Service Response

Service Response means, in respect of a Service Request sent by a User, one or more communications in response to that Service Request from the DCC to the User (not being a Pre-Command).

Service Response. Vendor will provide a response by a qualified member of its staff to begin to diagnose and to correct a Severity 1 problem as soon a reasonably possible, but in any event, a response via telephone will be provided within one (1) to two (2) hours3 of receipt of Customer’s call4. Vendor will continue to provide best efforts to resolve Severity 1 problems in less than forty-eight (48) hours. The resolution will be delivered to Customer as a work- around or as an emergency software fix. If Vendor delivers and acceptable work-around, the Severity 1 classification will drop to a Severity 2.

Service Response means the processing time of the Thesis Production Service in the Thesis production data centre to complete requests submitted from a web browser. Service Response excludes requests submitted via Thesis APIs.

Service Response. PrimeKey will provide a response by a qualified member of its staff to begin to diagnose and to correct a Severity 1 problem as soon as reasonably possible, but in any event a response via telephone will be provided within the SLA period stated in Table A. The resolution will be delivered as a work-around, emergency software. If PrimeKey delivers an acceptable work-around, the severity classification will drop to a Severity 2.

Service Response has the meaning given to it in Section A, paragraph 2 (Service Response Time Objective); Severity Level Designation has the meaning given to it in Section B, paragraph 3 (Support Issue Production Severity Levels – Response and Escalation); SLA means this service level agreement;

Service Response. Client’s support tier determines the response time and service level. Following table includes current support tiers, price and response times: