Medium Severity definition
Examples of Medium Severity in a sentence
High Severity Level 3 10 Days Entire Organization, Essential Personnel or Systems Medium Severity Level 2 20 Days More than One Individual, a Group or Department Low Severity Level 1 30 Days A Single Individual 3.4. Termination for Centre Breach Pursuant to Section 4.2 of the MSA and the table above, the Customer shall have the right to exit the SSA without fee if Centre fails to meet the Cure Time for the respective Severity Level after being notified by the Customer of a material breach.
A Medium Severity Level 2 pertains to issues that impact more than one individual, a group or department of the Customer’s organization.
For Medium Severity issues, ▇▇▇▇▇▇’s Response shall be within twelve (12) hours.
Medium Severity Normal Support Hours Description Partial or non-critical loss of functionality.
Medium Severity 2 hours The problem inhibits your and/or your unit’s ability to function.
Medium (Severity 2) • Operation of a supplier provided Service is severely degraded, or significant aspects of the Customer's business operation are being negatively impacted by unacceptable network performance.
Medium Severity Issue (Priority 3) Moderate loss of Service functionality or performance, impacting multiple users.
Severity Level 3 (Medium Severity) An Error that has a medium-to-low impact on the Service, but Customer can still access and use some functionality of the Service.
Severity 3 – Medium: Severity 3 incidents have minimal or partial impact with minor service disruptions or inconsequential data loss in a production environment.
Medium (Severity 2) • Single customer issues: Loss of NNI or loss of connectivity between TeraGo Data Center and NNI 30m N/A 3hr TeraGo Cloud Connect - Site Connectivity SLAs covering connectivity from customer sites or third-party sites to TeraGo Cloud Connect NNIs will leverage the appropriate existing SLAs in sections “SCHEDULE A-1 WIRELESS ACCESS – UNLICENSED”, “SCHEDULE A-2 WIRELESS ACCESS – LICENSED” and “SCHEDULE A-3 FIBER” of TeraGo’s Service level agreement.