Customer Service Manual definition

Customer Service Manual means the document provided to you by The supplier and which includes procedures on how to contact The supplier throughout the Service Period together with the Data Centre Acceptable Use Policy and relevant Health and Safety Regulations;
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Customer Service Manual means the document provided to you by us and which includes procedures on how to contact us throughout the Service Period together with the Data Centre Acceptable Use Policy and relevant Health and Safety Regulations;
Sample 1

Examples of Customer Service Manual in a sentence

  • The Organiser may amend these Conditions and/or the Customer Service Manual from time to time in the best interest of the Event upon written notice to the Customer.

  • Please refer to the Customer Service Manual for employee customer service standards.

  • Mesa shall perform airport post-departure procedures (as defined in AWA’s Customer Service Manual) and be responsible for securing and controlling all the contents in the ticket lift envelopes.

  • Ensure all members of the CDT understand the value of customer service and that each completes the Navy Customer Service Manual course (NAVEDTRA 14056).

  • DOF had updated its Customer Service Manual to provide appropriate answers to questions frequently asked by customers.

  • Mesa shall perform airport post-departure procedures (as defined in AWA's Customer Service Manual) and be responsible for securing and controlling all the contents in the ticket lift envelopes.

  • DVR updated its Customer Service Manual to include some decision criteria to consider when purchasing these services.

  • Finally, DOF retrained all Accounts Receivable employees on the Division's updated Customer Service Manual, including responses to questions about bankruptcy, in June 2017, and to conduct annual refresher training.

  • That is, there is some discrepancy with respect to the lack of competence status expressed earlier.The underdog effect is also seen from both the external environment and from one's own perspective, where the objective pressure from the external environment exists and one's own efforts drive one's performance.

  • It is agreed that clothing during deadheading as well as the regulation relating to the uniform will be in keeping with the standards described in the Customer Service Manual.

Related to Customer Service Manual

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated by Customer or through the use of third-party services.

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • Passenger Services means the Franchisee's railway passenger services as specified in any Timetable and/or Plan of the Day including those railway passenger services which the Franchisee may delegate or subcontract or otherwise secure through any other person from time to time in accordance with the Franchise Agreement;

  • Service Description means pre-defined descriptions of services found at http://www.sap.com/servicedescriptions current as of the effective date of the Order Form which in conjunction with a Scope Document (if any) defines the Services to be provided and becomes part of the Order Form.

  • Supplier Software means software which is proprietary to the Supplier or its Affiliates which is used or supplied by the Supplier in the provision of the Services; Supplier Staff means all persons employed or engaged by the Supplier together with the Supplier's servants, agents, suppliers, consultants and Sub-Contractors (and all persons employed by any Sub-Contractor together with the Sub-Contractor’s servants, consultants, agents, suppliers and Sub-Contractors) used in the performance of its obligations under this Contract; Time and Materials means the pricing mechanism for the Services as may be agreed by the Parties and set out at paragraph Error: Reference source not found in the SOW; TUPE means the Transfer of Undertakings (Protection of Employment) Regulations 2006 (SI 2006/246) as amended or replaced or any other regulations or UK legislation implementing the Acquired Rights Directive; Velocity means the Metric which measures the total number of Story Points for Stories that have been accepted in a Sprint, indicating the rate of progress towards Acceptance of all Stories from the Product Backlog;